You will receive an email or phone notification with instructions on retrieving your KTN online. Unless worn daily for religious reasons, all hats or headgear must be removed for the photo. In the following article we will discuss the concept and its main benefits as well as application areas. Please remember to bring a form of payment as well as applicable immigration/identity documentation based on the requirements for the program to which you are applying. Billing and collection unit, depending on the size of the company, may or may not have solutions for billing and collection. To make an appointment for card pick-up, you must first check the status of your card. It is most beneficial for applicants who will use a comparable security threat assessment and pay the reduced fee to do so within 12 months of receiving the comparable threat assessment. This is commonly referred to as pre-enrollment. See May I renew my TWIC if my name has changed? for a description of how you can update your name with TSA. Please visit here to begin your renewal. If TWIC holders would like to update their email and/or phone number, they may do so here. View information about your nearest enrollment center. Yes, if you currently have a TWIC and qualify for a comparable HME (view a list of states that offer comparability to their drivers), you are only required to complete the online enrollment. - Fri. Members will be able to see their KTN expiration date under the field marked as TSAPreCheck Expiration Date: XXXX.. Yes, TSA is committed to promoting the freedom, dignity, and equality of all people, including LGBTQIA+. Help to service and maintenance audio-visual equipment as needed. If you are hearing impaired and require assistance, please dial 711 for the Federal Relay. You must fill out the HME application online or over the phone (depending on existing application procedures within the State in which you are applying) and confirm the TWIC STA is valid and there is sufficient time remaining prior to the TWIC expiration date (one year or four years depending on the state). It is staffed with technicians who assist users in resolving IT issues. Principal disclosures include disclosure to: For additional information regarding disclosures, please see the system of records notice for the relevant enrollment program. You may make an appointment online on this website or by contacting the UES Call Center at 855-DHS-UES1 (855-347-8371) Monday through Friday from 8 AM-10 PM (Eastern). Many enrollment centers may be listed as IdentoGO by IDEMIA enrollment centers. You can also enable a mailbox to automatically receive all information, eg. Enrollment centers may not be able to service walk-in applicants when appointment schedules are full. Individuals who apply for TSAPreCheck, including persons utilizing a non-binary and gender non-conforming identity document, may self-select Male, Female, or Another Gender as their gender when applying for TSAPreCheck. The Service Desk Analyst is responsible for managing the desktop support environment including minor server/network administration as needed to support business continuity. Regulations require that you complete an HME STA application and submit fingerprints each time you apply for a new or renewed HME. TSA HRAccess HELP DESK AT 1-877-872-7990. Contact the Universal Enrollment Services (UES) Call Center to begin the process at 855-DHS-UES1 (855-347-8371). Bring your TWIC to an enrollment center to have the PIN reset at no cost. ET The name on your application must be an exact match to the name on the identification and proof of citizenship/immigration documents you provide at enrollment. The name you use for enrollment must match EXACTLY with the documents you provide for identity verification (valid Photo ID) and proof of citizenship, as well as the name you use when booking airline travel reservations. Responsible for troubleshooting and configuring software, printer, and connectivity-related issues beyond step-by-step instructions. If the user calls, our IT Help Desk needs to be able to solve it or know where to send the ticket. Applicants have the option to pre-enroll online to provide initial biographic information and make an appointment before visiting an enrollment center. For Card holders with the newest version of the TWIC Card, the CIN is also embossed on the front of the card. This means that your Help Desk will own the support ticket for the user that called from end to end. Please include your full name and a detailed description of your question or problem so our support specialists can better assist your request. The EYO stakeholder operates a private enrollment center meaning in which only applicants authorized by the EYO stakeholder can enroll at that location. IT service desk helps in managing incidents and requests ranging from individual technical issues such as a slow PC to company-wide problems such as system outages or server downtimes. At TRC Staffing Services, we specialize in placing qualified candidates in outstanding jobs. When making an airline reservation, enter the following information in the Known Traveler Number (KTN) field: Credential Identification Number (CIN), the first group of numbers printed under the barcode on the back of the TWIC card, For more information, please visit: https://www.tsa.gov/sites/default/files/tsa_precheck_for_twic-faqs.pdf. Please call the TSA HR Access Help Desk at 1-877-872-7990 between the hours of: 7:00AM - 8:00PM ET Monday - Friday, 10:00AM - 3:00PM ET Saturday, or 11:00AM - 4:00PM ET Sunday. After notification that the card has been mailed, applicants have 60 days to report non-receipt of the card by contacting the Universal Enrollment Services (UES) Call Center at: (855) 347-8371. To ensure your privacy is protected, your data is encrypted, stored, and transmitted securely using methods that protect the information from unauthorized retrieval or use. This is important. You may make an appointment online on this website or by contacting the UES Call Center at 855-DHS-UES1 (855-347-8371) Monday through Friday from 8 AM-10 PM (Eastern). Individuals in this category may still choose to enroll in order to receive the full benefits of TSAPreCheck expedited screening. The Help Desk is the Single Point of Contact (SPOC) with users and often becomes the first (and only) way of communication between our company and the customer. Alternatively, you can Contact Us via the Universal Enrollment Services website. IT Support has 10 employees and provides support services to SMEs. Familiarize yourself with the KPIs that really matter to your organization and to provide you with actionable insight on how to leverage these KPIs to improve your performance! Yes, but you must update you name prior to renewing your TWIC by calling customer service at 855-347-8371 between 8 a.m. 10 p.m. Eastern, Mon. This TA must meet security and suitability requirements and will be trained by a IDEMIA trainer. All documents must be legible please ensure no glare. SPOC Service or Agency Point of Contact SSM Site Security Manager SSN Social Security Number TA Trusted Agent . Stakeholders can request these services by contacting IDEMIA. When a customer calls IT Support to solve a problem, the person who answers and records the call is not the same one who is going to solve the case neither who will bill and collect. Most applicants receive their Known Traveler Number KTN in 3-5 days, though some applications can take up to 60 days. TSA will not require supporting documentation regarding your selection of gender. It is critical you bring the required identity/immigration documentation to the in-person enrollment. All reports can be generated in HTML, XLS and PDF format. http://www.tsa.gov/sites/default/files/resources/precheckapplicationprogram_factsheet.pdf, http://www.tsa.gov/sites/default/files/twic-hazmat_factsheet_072915.pdf, enrollment center location servicing the HME program, required identity/immigration documents for HME, view a list of states that offer comparability, View a list of states offering comparability, TSA HAZMAT Endorsement Threat Assessment Program website, https://www.tsa.gov/sites/default/files/tsa_precheck_for_hme-faqs.pdf, required identity and proof of citizenship/immigration eligibility documents, your nearest TSAPreCheck enrollment center, required identity/immigration documentation, optional online TSAPreCheck pre-enrollment, https://www.tsa.gov/sites/default/files/tsa_precheck_for_twic-faqs.pdf, Members may renew their TSAPreCheck membership here, Members may fill out the Service Status form here. Help Center. Our sample reports are available for Service Desk, Desktop Support, and Contact Center peer group benchmarks, benchmarking data files, and industry benchmarks. Contact TSA Cares Email TSA Cares (855) 787-2227 Weekdays: 8 a.m. to 11 p.m. Travelers requiring special accommodations or concerned about the security screening process at the airport may ask a TSA officer or supervisor for a passenger support specialist who can provide on-the-spot assistance. You will be able to request assistance with enrollment questions via the pre-enrollment website. Angela has been with the company for 10 years and has over 20 years of experience in business development and strategy. ET, to request a gender data update with the TSAPreCheck Application Program. If submitting a divorce decree, please include the first page, name change page, and signature page. For a list of required documents, please visit: TSAPreCheck: http://www.tsa.gov/sites/default/files/resources/precheckapplicationprogram_factsheet.pdf, TWIC: http://www.tsa.gov/sites/default/files/twic-hazmat_factsheet_072915.pdf, HME/HTAP: http://www.tsa.gov/sites/default/files/twic-hazmat_factsheet_072915.pdf. Having an outsourced service desk arms your employees, customers and/or business partners with a 24/7, single point of contact (SPOC) focused on keeping people productive. Fingerprints are electronically captured at the enrollment center during in-person enrollment. There is no TSAPreCheck Application Program card. If you pay the reduced fee, your TWIC card expiration date will be 5 years from the issuance date of the supporting FAST card or the expiration date of your current, unexpired HME. ); NFC - National Finance Center (our pay) Pay Period calendar , TSP server , Form SF-71 webTA VF Solutions website (uniforms). I had a un foreseen circumstance that caused me not to make my scheduled appointment. If appointments are not immediately available at the enrollment center of choice, customers are encouraged to schedule an appointment at one of the alternate enrollment centers in the area. Customers from all states may contact TSA Customer Service at 833-848-4759 or email HME.question@tsa.dhs.gov for STA status updates. The fee for TWIC is $125.25, and the credential is valid for five years. View a list of required identity/immigration documentation. The SPOC IT Help Desk provides help and support for any issue verses just logging a call and escalating it. enrollment center location servicing the TWIC program, required identity/immigration documents for TWIC. Active TWIC card holders are also eligible for TSAPreCheck Expedited Screening if they meet eligibility criteria for the TSAPreCheck program. TWIC Apply for a TWIC card. Note: Documents in Portable Document Format(PDF) require Adobe Acrobat Reader 5.0 or higher to view. Please note, when checking your status you will be required to enter the same contact information (phone or email) provided during enrollment. After one year, the person will be considered as a new enrollee and will receive a new KTN if approved. For example, if you have one document with a first name of John and a second document with the first name of Jonathan, then you should present whichever acceptable identity document (and supporting document if needed) that contains your current legal name which you will list when making travel reservations. Learn more here. When making an airline reservation, enter the following information in the Known Traveler Number (KTN) field: The Credential Identification Number (CIN) is the eight digit number printed under the bottom left of the barcode on the back of the TWIC card. Media Contact public affairs. Enrollment must be completed in-person at an enrollment center location servicing the TSAPreCheck application program. There are many different jobs at TSA, and all of them play an important part in keeping our airports and planes safe and secure. Download Adobe Acrobat Reader. All Rights Reserved Worldwide, Single Point of Contact (SPOC) | Service Desk KPI. You do not need to provide documents that prove you have previously used another name or alias. Users resolving the hosts ftpv3qa.gechub.ford.com and or ftpv3.gechub.ford.com . View a list of required identity/immigration documents for TWIC. HRAccess Help Desk Hours: M-F 7 AM-10 PM ET, Sat 11 AM-3 PM ET, Sun 12 PM-4 PM ET TERM DEFINITION Online TSAPreCheck renewals require a nonrefundable renewal fee of $70.00. She has a wealth of industry experience and a track record of success in driving business results, particularly in the financial services, insurance, and healthcare sectors. 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