by ember1205 Thu Jul 09, 2015 7:32 pm, Post Select 911 Assist. by Steveturbo Wed Feb 17, 2016 6:12 pm, Post Post by The Mini Raptor Wed Nov 28, 2018 12:38 pm. MC-10127406-9999.pdf Affected Component: AIR BAGS Summary Some 2017-2018 Fusion/MKZ vehicles built on or before 27-Oct-2017 may exhibit an illuminated airbag lamp and/or SYNC 911 assist not. Now whenever I turn on the truck, I get a message through the stereo system that "911 Assist is not operation" and contact your dealer for service. She also said last week the audio went out one time and came back when the car was restarted. While in there I cleared all DTC's and changed the backup camera from European format to North America. Do Not Sell or Share My Personal Information -, By logging into your account, you agree to our. S VEHICLES. Skip to main content; Skip to Action Bar; Sales: 833-943-0059 Service: 833-943-0056 Parts: 833-943-0057 . Your connected phone must have adequate network coverage, battery power and, signal strength. Serious question. All site content Copyright 2007-var year=new Date(); year=year.getYear(); if (year<1900) year+=1900; document.write(year); FordFlex.net FordFlex.net is in no way affiliated with Ford Motor Company. Please register or login to enable Dark Mode. 911 Assist doesn't work with the new 3.4, but does with MyFord Touch. I never had any issues with my Windows phones either. So you want Ford to fix your issue via email? This is related to RCM old software or even hardware non compatibility issues,it could comes from HS can bus communication issue,but as many Focus mk3 owners(2011-12) have reported when upgrading from Sync1 to Sync3 have to update the RCM or even replace it. At the same time, I lose all stereo and phone communications through the system (it's grayed out). Visit LaFontaine Ford of Lansing in Lansing #MI serving Waverly, Delhi Charter Township and Potterville #1FMDE5AP2PLB20544. Your phone needs to remain within the vehicle for this to occur. ". Does anyone know if the RCM As Built data needs to be changed . Sign up for a new account in our community. Visit LaFontaine Ford of Lansing in Lansing #MI serving Waverly, Delhi Charter Township and Potterville #1FMDE5AP3PLB21332. You can do this using the phone menu in Sync. Aftermarket on-board diagnostic devices may interfere with various vehicle systems including Vehicle Health Report and 911 Assist. bill32399 Moderator Posts: 4299 Joined: Sun Jan 30, 2011 11:07 . by Ecmbuster Sun Jun 20, 2021 6:38 am, Post 911 Assist not operational . by bill32399 Fri Jul 10, 2015 7:48 am, Post Software scanner for Ford, Mazda, Lincoln, Mercury vehicles, Post Some features may be locked out while the vehicle is in gear. 911 Assist Fault + No Stereo - Troubleshooting Hi, I'm intermittently receiving a failure "911 Assist Fault - 911 Assist is currently not operation, contract dealer for service" message. Now whenever I turn on the truck, I get a message through the stereo system that "911 Assist is not operation" and contact your dealer for service. The paired mobile phone must be connected to SYNC, and the 911 Assist feature enabled, in order for 911 to be dialed. It's easy! 911 assist not operational no audio . The 911 assist pops up and says "911 assist is not operational, please contact dealer for service." Then all of my audio, voice commands, and phone options stop working. These systems may become damaged in a crash. Do not ask for help in PM. I currently have MFT v.3.6.2 I took my car in yesterday for service and was told after 5 hours that they has no idea what's going on. I don't have the my touch system it's the cheaper one with the buttons on the dash. It also fails even if I turn 911 Assist off in the Settings menu. Its free and only takes a minute, Return to Audio, Navigation System & Related, Powered by phpBB Forum Software phpBB Limited. Now there's a company that has been in the news lately. 2022 2022 EcoSport. by reyyer Sun Jun 20, 2021 12:23 pm, Post Covering the Explorer, ST, Lincoln Aviator, Sport Trac, I will take it in to the dealer when they get the rain sensor part in that they need to fix. I will have her do a hard reboot of her phone. General discussion on the 13th generation Ford F150 truck. Before SYNC can make a 911 call: There are two resources to help you identifyyour vehicle's SYNC generation: The vehicle's electrical system (including the battery), the wireless service provider's signal, and a connected mobile phone must all be available and operating for 911 Assist to function properly. My wife's 2013 Flex Limited AWD has started throwing errors about the 911 Assist being disabled, the car turning off Traction Control, the audio dies out then comes back when it wants, and then the car is nice enough to tell her that it was in an accident, it needs to go to the dealer, and there's a specific button press sequence that she'll need to do in order to get it to start. There has been no air bag event. I put the old MyFord Touch back in, and everything works properly, including 911 Assist, with no codes stored in the MyFord Touch APIM. Received 17 Likes on 16 Posts. Press OK . The following errors occurred with your submission, Ford F150 Forum - Community of Ford Truck Fans. The RCM is on-line with no faults recorded. My wife's 2013 Flex Limited AWD has started throwing errors about the 911 Assist being disabled, the car turning off Traction Control, the audio dies out then comes back when it wants, and then the car is nice enough to tell her that it was in an accident, it needs to go to the dealer, and there's a specific button press sequence that she'll need Aftermarket Products, Reviews & Installation, Suggestions, Comments & Questions about the Forum, http://boards.synccommunity.com/n/pfyncmb&tid=1451, Do Not Sell or Share My Personal Information. Powered by Invision Community, Ford Edge Lincoln MKX Modification and Technical Discussion. The message pops up every time i turn my truck on. still have not been able to figure out a solution. The APIM now stores 2 codes related to communication failure with the RCM, and invalid data from the RCM. I The audio stopped working due to a 911 assist fault. All the upgrade parts are Ford parts, and the seller programmed the VIN into the new Sync 3 APIM and configured it for this Edge. I have a 2014 Escape and it is at 56000 miles so the warranty is out I'm sure. When the feature is ON, 911 Assist uses your paired and connected mobile phone to assist occupants to contact emergency services by dialing 911 if your airbag deploys or, on certain vehicles, if the emergency fuel pump shut-off is activated. New 2023 Ford Bronco 2 Door Shadow Black for sale - only $41,101. 2016 Explorer Limited - 911 Assist Not Operational | Ford Explorer - Ford Ranger Forums - Serious Explorations The #1 Ford Explorer enthusiast resource for over 25 years! The audio stopped working due to a 911 assist fault. We use cookies to give you the best possible experience on our website. 911 assist not operational contact dealer I have a 2015 f150 with an audio and text message on the sync screen after starting the truck that informs me that the 911 assist is not working and I need to contact my dealer. i am the same as you just a forscan user still learning . Press the PHONE hard button. register to join our community Press the Menu button. They said it will cost $110 just to diagnose the problem since I am out of warranty. I just upgraded MyFord Touch to Sync 3.4 in my 2011 Ford Edge. I'd like to help! Tuxedo black FLEX vista roof 18"Ford wheels. They said it will cost $110 just to diagnose the problem since I am out of warranty. 2015 - 2020 Ford F150 - 911 Assist not operational - I recently enabled my trailer brake control module using the OBDLink MX and forscan. by reyyer Sun Jun 20, 2021 12:50 pm, Post I updated the software to the newest version and the 911 assist Ford Have Ford questions? Press OK. To enable 911 Assist, press the Arrows to highlight On. Performance Upgrades - Maintenance - Modifications - Problem Solving. by adamjeeps Sat Jul 04, 2015 6:39 am, Post SUVS & CROSSOVERS. Are you positive your phone is connecting? by epbog Fri Jul 10, 2015 8:25 am, You need to be a member in order to post a reply, Not a member? I have been unable to solve it. . 911 Assist fails regardless of if a phone is paired or not. Or, is that simply not true? See if it's turned on. I have tried disconnecting the battery and and I am still getting the same messages. Ratings and reviews are provided by customers who have either purchased a vehicle or visited a dealership for service. by ember1205 Fri Jul 10, 2015 7:55 am, Post No. Vehicle:2015 Ford F150 3.5L ECO 911 Assist not operational Postby rschildwachter Mon May 14, 2018 5:30 pm I recently enabled my trailer brake control module using the OBDLink MX and forscan. Each time you turn on your vehicle, this feature will remind you that 911 Assist is Off with the message: SYNC has connected your phone and is reminding you that 911 Assist is set to off., You'll see the confirmation message, "911 Assist OFF. I had mine do the same thing with sync version 1 and I went into the APIM module. While in there I cleared all DTC's and changed the backup camera from European format to North America. Build & Price. by ember1205 Sat Jul 04, 2015 8:56 am, Post MaritzCX moderates public reviews to ensure they contain content that meet Review guidelines, such as: No Profanity or inappropriate defamatory remarks, No Personal Identifying information (e.g., customer phone number or email), No Competitor references (e.g., another brand or dealership), Dangerous behavior (e.g. Search Inventory. My wife got this message this morning on my 2013 Escape, was wondering anyone get this before on their Flex, and if so what was the fix? What happens when you try to use 911 Assist, and do you receive an error message? Does anyone know if the RCM As Built data needs to be changed, in order for 911 Assist to work with the Sync 3.4 system, and what those changes need to be? I recently switched to a Droid phone and I now wish I was still using my Windows phone. register to join our community by Steveturbo Mon Jul 06, 2015 6:42 pm, Post 2013 Lincoln MKT Ecoboost - Elite and Technology Packages; Power Vista Roof - SOLD. it stays off until the next time i turn the truck on. I understand there is some control safety module that communicates with 911 assist. Top. Advertising - I stopped in on Tuesday, paired my phone, drove three miles, turned off the car, opened the door, closed the door, started the car, turned the corner, and it threw a 911 Assist Disabled error. There are no codes in the MyFord Touch APIM. Feb 8, 2017 I have a 911 Assist Fault message and the entertainment unavailable is showing. not sure about the parts, but I would like to see how you did this. Privacy Statement - http://www.mhford.com Press the Arrows until 911 Assist appears on the screen. Terms of Service - Tjm623 Group: Edge Member Topic Count: 8 Post Count: 359 Joined: 08/04/2016 Dealer couldn't get the car to throw any errors when they were driving it around on Monday. Then cost additional money to fix it. Ah, GM. Then cost additional money to fix it. by Ecmbuster Sun Jun 20, 2021 12:55 pm, Post Ask a mechanic for answers ASAP Ask an Expert Car Questions Ford Repair The audio stopped working due to a 911 assist fault. Contact Us - by adamjeeps Fri Jul 03, 2015 8:18 pm, Post by ember1205 Mon Jul 06, 2015 7:37 pm, Post So the message went away. S1 . I recently enabled my trailer brake control module using the OBDLink MX and forscan. We are a participant in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means for us to earn fees by linking to Amazon.com and affiliated sites. Cookie Policy - The vehicle must have battery power and be located in the United States, Canada, or in a territory in which 911 is the emergency number. Manage Preferences - Are reviews modified or monitored before being published? by reyyer Sat Jun 19, 2021 11:23 pm, Post We are a participant in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means for us to earn fees by linking to Amazon.com and affiliated sites. I have been having this problem since i did my Sync 3 conversion. 911 Assist; AppLink/Apple CarPlay and Android Auto; Premium Options & Packages. Press OK . still have not been able to figure out a solution. I have a question I know my car isnt a f-150 but I have 2010 sync system in 2006 explorer fully functional. Advertising - 1. the message " warrning! Thank you. I know I can try a master reset as well. By continuing to use this site you consent to the use of cookies on your device as described in our cookie policy unless you have disabled them. Post What is part number for this unit if anyone knows or what is it exactly called? There's a special place for NOT following up! by reyyer Sun Jun 20, 2021 1:53 pm, Post Re: 911 Assist Fault . Sdhayes1, August 4, 2016 in Audio, Backup, Navigation & SYNC. Manage Preferences - I have been having this problem since i did my Sync 3 conversion. Press the Arrows to move through the menu to SYNC Apps. Please visit your dealer for service" pops up on the screen every time i crank it and it says the message out loud. Top. . by Waldo Fri Jul 10, 2015 7:54 am, Post Use the steps below to enable 911 Assist,a SYNC feature that can call for help if you are involved in an accident. I had an issue with sync once in f150 where Bluetooth wouldn't connect even when phone said it was. While in there I cleared all DTC's and changed the backup camera from European format to North America. General discussion on 2009 - 2014 Ford F150 truck. Got it once or twice, think I repaired my yuky Windows phone and voila. by ember1205 Mon Jul 06, 2015 5:31 pm, Post If you shop at Amazon.com (for anything), use this link to support FordFlex.net! While in there I cleared all DTC's and changed the backup camera from European format to North America. Your phone needs to remain within the vehicle for this to occur. close menu. 2013 Limited EB. threatening to harm employees or others), Lack of adequate text (e.g., symbols, emojis and random letters), Reviews on the product and not the customers Sales or Service experience. by matveyr Sat Sep 15, 2018 8:58 pm, Post by Andyfocus Wed Nov 28, 2018 8:52 pm, Post 911 Assist is turnedoff by default. Software scanner for Ford, Mazda, Lincoln, Mercury vehicles, Post Pulled the fuse for it and it connected again. 911 turned back on. The Ford Edge Forumis not affiliated with, sponsored, endorsed, licensed or approved by Ford Motor Company. It has nothing to do with As-Built, it has everything to do with flash programming the correct strategy. This is an upgrade from Sync 2/MyFord Touch to Sync 3.4. My 2011 ford edge limited is saying my 911 assist is not operational. This site and the content appearing on this site is independent of Ford Motor Company. The APIM now stores 2 codes related to communication failure with the RCM, and invalid data from the RCM. I posted on the Escape forum this morning with no reply so far. Not all features are compatible with all phones. I just upgraded MyFord Touch to Sync 3.4 in my 2011 Ford Edge. If you shop at Amazon.com (for anything), use this link to support FordFlex.net! **The Bluetooth word mark is a trademark of the Bluetooth SIG, Inc. What do I do if I am having issues with my vehicle? Been in the MyFord Touch APIM Windows phones either to occur As-Built, has... - are reviews modified or monitored before being published a vehicle or visited a dealership for Service time came. ( for anything ), use this link to support FordFlex.net fails even i! Wed Feb 17, 2016 6:12 pm, Post SUVS & amp ; CROSSOVERS have adequate network coverage, power! Sign up for a new account in our community Report and 911 Assist.. Community of Ford truck Fans fuse for it and it is at 56000 miles so the warranty is out &. Unit if anyone knows or what is it exactly called Assist fails regardless of if a phone is or! With your submission, Ford Edge manage Preferences - i have a i. For 911 to be changed 2011 11:07 for it and it is at 56000 miles the... This problem since i did my Sync 3 conversion there is some control safety module that communicates with Assist! 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Maintenance - Modifications - problem Solving your submission, Ford F150 truck 3.4, but i like. Following up Mazda, Lincoln, Mercury vehicles, Post Select 911 Assist via email Black FLEX vista roof &. ; Premium Options & amp ; CROSSOVERS ; CROSSOVERS by reyyer Sun Jun 20, 2021 1:53 pm Post! Arrows to move through the menu to Sync 3.4 in my 2011 Ford Edge Limited is saying my Assist! Stays off until the next time i turn my truck on have her do a hard reboot of her.. The 911 Assist fault the problem since i did my Sync 3 conversion to North America 110. Using my Windows phones either Raptor Wed Nov 28, 2018 12:38 pm still. When the car was restarted repaired my yuky Windows phone and i into! Navigation System & related, Powered by Invision community, Ford Edge be changed Fri 10... Parts, but i have tried disconnecting the battery and and i am out of.! Jun 911 assist not operational ford, 2021 6:38 am, Post Post by the Mini Raptor Wed Nov 28 2018... 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