Youll likely feel like you shouldnt walk out of the store without the plan, but whats the truth behind them? appropriate may compress. They came out - said they ordered the wrong part - supposedly ordered the right part but had it shipped to an incorrect address. Since cx we have the same complaints, maybe we can team up against Ashley fraudulence. They said we denied claim so now were stuck with dirty couches and they are completely worn out. UPDATE: The Ashley Furniture DuraBlend False Advertising Class Action Lawsuit was dismissed on October 27, 2017. in an upright and closed position and keep hands and feet clear of mechanism. They denied claim and reason is "due to customer use". If you buy the Premium Protection Plan from Ashley Furniture, youre automatically registered when you buy the furniture. to resist, The sooner you file the claim, the better though. Not a animal problem but still an issue. YOU. A spring broke less than one year after purchase and springs are supposed to be covered for 5 years under limited warranty. Finishes and all Other Furniture Products. She even showed us the wording on the brochure that specifically mentioned damage from animals. pay, within one year from the date of I would love to join your suit. What most people do not realize, is that most Ashley furniture stores will negotiate the price of the furniture . A cleaning code is the recommended cleaning method given by the manufacturer of your furniture. This place is a SCAM! The warranty said it's not covered because it's a seam issue. defects for the duration set forth next to that product or part in the table below. For in store purchases, we except all forms of payment, including cash, cheque or credit card. After getting the 2nd mattress inspected, I received a phone call from Ashley furniture's . Warranties cover manufacturer issues with the product. After the expiration of the Labor Coverage or Uhhhhhj they are the warranty for a multi million dollar company and you have nothing to do with them? I'm in Staten Island, NY - Let me know! Within a month we had knicks on it just from out anything down on it. If you find any content here on this website infringes on your copyright. Pure Promise is a 5 year worry-free protection plan for your furniture It covers stains, accidents, and structural damage to fabric, leather, and wood items A Certified Service Technician responds to all incidents Trained Professional will repair or replace damaged items If you do not use your coverage, you get the full amount back in store credit Well it moved into our $2700. We purchased a Recliner during Covid from the online website, they delivered 2 and charged me for 2, we only ordered one, we took them to the local store and my husband was told, we cannot take online purchases back at the store, you will need to reach the return dept and get them returned, well that has been a big joke, I have called everyday since April, I get told leave a message due to high volumn calls, I have called the store multiple times and have been on hold for as long as 2 hours waiting on customer serv rep to answer the call. They said zippers are not covered. product Return details for item composed on the packing checklist. These Limited Warranties do not apply to business, commercial, institutional, or other non-residential uses. Ashley Furniture Return Policy for on the internet purchases is as complies with: Below is the Ashley Refund plan, based on this you will certainly get refunds for returns made at Ashley Furniture: Ahsley Exchange Policy for returning your things for a substitute item: I purchased a beautiful lift chair, but it was the most uncomfortable chair my wife ever tried to sit in. from misuse, abuse, delivery, or transportation damage, nor any condition resulting from incorrect or It takes 14 days for processing of your return: You can call the Customer Service department at 866-436-3393. Top of Bed means comforters, bed skirts, pillow shams, and any accent pillows included with a WARRANTIES. Do not purchase from Ashley Furniture the quality of work to the purchase price is not quality or worth the amount they charge you, it is more like the cheapest quality materials they use but sell it way over the value. In case issue after 30 days speak with to your local client service. Do use an appropriate frame and center support for queen- and king-size sets. Requirement Shipping Product (UPS Or DHL or Fed Ex Or USPS) can be returned. A Plan provides service for stain removal, repair, and even replacement of irreparably damaged items, depending on the type of plan you purchase, so you can keep your furniture in good condition for years of enjoyment. Other This is because I don't like to browse with a pushy salesman breathing down my neck or one that does not understand the phrase "I'm just looking ." My story: I was in the market for an inexpensive yet comfortable sectional. You can use the credit on anything that is at least twice the amount of the credit. Come to find out GBS has a separate contract that says springs are not included. We called to get it cleaned and they will not honor because 2 things happened at once. any. 5 Year Limited Warranty. service, contact Ashley in writing or call our Customer Service. Ugh so ticked off. Opened or made use of product is not returnable. *As used in these Limited Warranties, lifetime means the normal useful life of the product presented on the confirmation mail for more details. I was told it was not civered and to buy a sweater shaver znd 2 hours later it looked new again. going-out-of business sale, or (iv) merchandise purchased from a liquidator. Caution must be used in operation. Shipping, delivery, and also handling fees are non-refundable. Ashley HomeStore - damaged furniture delivered! 3. Start Service Request contact the manufacturer directly or visit their website for more information, or you can call or Guardsman promotional materials are to be found on just about any flat furniture surface at an Ashley Store. Every plan is different, so read the fine print to see what they even cover. However, the company was later restructured in 1982 by the new manager, Todd Wanek, merging it with Arcadia Furniture. In case of a shipping defect, the company will repair the product. Who wouldnt want to protect their investment, right? operate Ashley Furniture Industries aligns with business owners from all over the world to maximize profits and cut costs. must be: (1) in new/unused condition and (2) returned with all accessories and parts securely Youll need your sales receipt and warranty documentation which you should have received when you bought the furniture. This is like straight out lying me my face about how easy it is to use this protection plan. Additionally we bought the 5 year protection plan from GBS sold by Ashley and we were told springs are covered, we were only given a pamphlet that said "breakage of frames and mechanisms " are covered but didn't say anything about springs not being covered. Nothing seems to be covered that is in the pamphlet. Along with a bunch of other bs qualifications. Plus, the salespeople at Ashley emphasize that buying the extended coverage takes the worry out of having leather furniture. She also added, Don't worry, you'll have both Ashley and Guardian behind this product. 5 Year Limited Warranty. February 22, 2023 . The power foundation has many moving parts. The warranty company will not do anything. ASHLEY DOES NOT PROVIDE ANY WARRANTIES REGARDING PRODUCTS MANUFACTURED BY THIRD PARTY COMPANIES. PRODUCT. Ashley won't fix it. Chris Cofty, I would also like to join this class action, it is an obvious scam and they say they cannot help me, but the sales rep had told us they would replace or fix any damage. If the company grants you an exception (usually if there is an error on their part) you must ship the item back from the country that the return label indicates. They denied my claims and refused to honor them When I responded and pointed out the agreement, they closed my claims and erased all info related to my claim. Select the appropriate warranty to jump to that section: The following Limited Warranties are given only to the original retail purchaser, subject to all the terms These Limited Warranties do not cover damages or defects caused by use of chemical treatments or protective described In case exception damage or malfunctioning item. will damage issues concerning Standard Shipping orders, call us within 30 days after delivery and we will Mechanism and Electrical Components Limited Warranties cover replacement parts only. I was told at the time of the original purchase that I would not have to be concerned at all with furniture issues by the gentleman that sold us the furniture. Couch and they sell you a warranty, you have been duped my friend. Warranty: If you do not use any portion of your warranty during the 5 year coverage period, The RoomPlace will issue you 100% of your furniture protection plan price in the form of an in-store credit, valid for a period of 6 (six) months from date of issuance towards your next furniture purchase of $999 or more. Dispose of all plastic packaging as soon as possible. (opening, IN NO EVENT SHALL ASHLEYS RESPONSIBILITY EXCEED THE PURCHASE PRICE OF THE PRODUCT OR ITS REPLACEMENT. parts and service as needed. Customer abuse is a blanket term for just about anything that could happen to your furniture. Rettle4@aol.com. contact me carmenlcorrales@yahoo.com, I also want to join Ashley screwed me twice once in Missouri and once in Florida. I'd like to jump on this lawsuit. APPLY AFTER THAT PERIOD. I wont hesitate for this. Structural damage to a mattress caused by using an improper bed frame would like a copy of the manufacturers warranty for a product manufactured by a third party, you can They have given me the run around since day one. Leather is a natural product, and, as such, each hide will reflect its own individuality. If you have any questions, feel free to give us a call at 713-666-3601. exclusion Necessary bottom lines to Ashley Furniture Return Policy: You can conveniently return your item back to Ashley Furniture Return Policy in two methods (i) By returning your item back to the shop as well as (ii) By returning your product back on the internet. A mattress or foundation that is not defective. Using The Webbed Seating System is the webbing used to support the seating area. Dont place pillow-top side of mattress on bottom. with the retailer to schedule the transportation of the furniture or parts from your home to the retailer or Shipping and handling costs are not refundable, Will be refunded via cash, only if accompanied with the receipt, These items can only be returned if delivered defective or damaged, If your mattress or foundation is delivered damaged, you need to contact the customer service number listed in your emailed order confirmation for assistance within 72 hours of delivery. manufacturer warranty. Return your product within 30 days from purchase. Sale Quick Ship. This Protection Plan is valid for a period of five years ("the Term") from the delivery date of your new furniture. So they denied my claim a few years ago and now dont want to honor their warranty whether its the same portion of the couch or not. Also, if you haven't started the class action suit yet, I'd love to join. We saw an ad for Ashley Furniture in nearby Yorba Linda, CA and decided to visit the store to price a matching couch and loveseat. You can request that they pick up the furniture and issue a full refund.If they refuse, you can file a complaint at the Federal Trade Commission at FTC.gov.You can also file a complaint at the Attorney General Consumer Complaint Office in your State.You can also file a complaint in Small Claims Court.You can add your Court Costs and Serving Fees to your complaint. IF IT HAD REASON TO KNOW IN ADVANCE THAT SUCH DAMAGES WERE POSSIBLE. We also paid $129.99 for a 5 year protection warranty with Guardsman. First off, I dread going into furniture stores. Zara Return PolicyKey Things to Remember from The Zara Return PolicySpecial Conditions to Full Fill Return policies of popular merchants in the world, Disclaimer - All products, services and company names are trademarks or registered trademarks of their respective holders. Please refer to the Mattress & Foundation Care **As used in these Limited Warranties, "lifetime" means the normal useful life of the product under LOSS OR DAMAGE TO PERSONAL PROPERTY, WHETHER INDIRECT OR DIRECT, AND WHETHER ARISING IN CONTRACT OR TORT I bought two sofas from Ashley. Oops only wanted this complaint on here. Do keep your bedding clean. may apply. Some stores have much better furniture warranties or protection plans than Ashley Furniture. Please nature, Left a voicemail. resulting Guarantee/Warranty Issues Status: Unanswered Bought our recliner sofa from Ashley and the extended warranty from Ashley (GBS) in November 2021, Spent over $1,000.00. Waiting for this company to shut its doors down. not Ashley charged me $69.99 for premium delivery of a rug, then handed it off to UPS, never letting me know that it wouldn't be here as we had scheduled it. flattening of nap, pilling, fading, or shrinking and is not valid when heavy soiling or abuse is evident. Koopy.com All rights reserved. The back of the center part of the sofa completely broke off, and the cushion started to sink, also bought a coffee and two end tables that were wobbly just days after they were delivered and assembled. We want our money back. FURTHERMORE, NO 4. This is not wear and tear, furniture should last years. She explained that if we bought the Guardsman Elite Furniture Protection Plan, our purchases would have bumper-to-bumper protection for 5 years; it even covered damage (cuts or urine) from animals. set. I still have the warranty but to file a new claim, I have to show proof that Ive had the couch/area cleaned from the previous claim. Everyone on this board should do something about it. This was a total Catch-22. Save my name, email, and website in this browser for the next time I comment. This just isnt right. WARRANTIES, EITHER FROM THE RETAILER OR THROUGH A THIRD-PARTY. So apparently their furniture is only to look at but not touch. into any furniture product. are in no way to be considered a defect. Read them dont just gloss over them because youll learn a lot more than you thought about the plan and may even find that its not worth it. All claims must include the original bill of sale, the product serial Write CSS OR LESS and hit save. Contact the Ashley retailer from whom you purchased your furniture, to obtain warranty service. defects Please turn it on so that you can experience the full capabilities of this site. You can also contact your local store operator to know more. no warranty beyond Do give your new mattress set time to air out upon removal from its We hunted that rat for weeks. (www.guardsman.com/en/furniture/services) FABRIC 2 year old sectional and had babies. According to the Ashley Furniture mattress return policy, you have between 30 to 120 sleeping nights to try out the new mattress that you bought. Ashley Furniture Industries, Inc. is an American home furnishings manufacturer and retailer, headquartered in Arcadia, Wisconsin. Product defected but still in warranty then Ashley will help you to return that item back. Its no wonder youd consider buying an Ashley Furniture Protection Plan to protect your investment, especially if you have kids. Recliner Mechanisms. If the retailer from which you purchased the furniture has closed and you Ashley says they have nothing to do with this company (sometimes they are located on back of your receipt). They usually make you jump through a few hoops before theyll tell you how theyll handle the situation and more often than not, they find a way to not cover the issue. As far as cost its not cheap. Find the porter bedroom set. He volunteered to us that Guardsman would do everything it could to avoid paying for repair or replacement. built for that INCONVENIENCE, it. Ashley Furnitures Protection Plan provides a longer time frame for bed frames and mattresses, giving shoppers 10 years of coverage. You can also return your items within 30 days of purchase if you're not satisfied with them for any reason. An costs associated with transporting the furniture or parts from your home to the retailer or from the original I am furious and think we wasted our money. Sleeper Mechanism. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. On top of all that I wasted a vacation day sitting here. PARTS, OR THE OPERATION, REPAIR, OR REPLACEMENT OF THE FURNITURE AND ITS PARTS. Cant clean my couch because after urine dried the stain is no longer visible on my DARK COUCH. I want in on this lawsuit. Will never purchase from them again. They also have a financing option available, which can be helpful if you're working with a tight budget. Most warranties apply only to the original buyer, and to furniture that has received normal use and proper maintenance. We are making this complaint against both Ashley Furniture and the Guardsman Insurance Company, as they are complicit in this scam. If you purchased in a store, check the terms and conditions provided to you at time of purchase SOME STATES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, or if you wish to return it, please call customer care within 72 hours. In case of a defective item, immediately educate customer treatment within 72 hrs. Below are claim forms available for you to download and fill out on your computer, as well as a list of our carriers with their claim numbers and websites. The $550.00 I spent for my warranty is worthless. Convinced, we purchase a couch and a loveseat for $1173.25 (including tax) and spent another $129.99 on the Guardsman Elite Furniture Protection Plan. implied, a.m. to 7 p.m. (CT) The Warranty manager was extremely rude about the claim. In case of a defective product, you need to inform the customer service within 72 hours of the product purchase immediately inform customer service. YvettePavlick [protected]. Refunds will be credited in your account directly through which you made the payment. Returns are not excepted by the company after 30 days. Ashley Furnitures Protection Plan allows you to file claims for 30 days after the incident. Now you know the ins and out of their refund, exchange and return policy. Its their version of a risk-free policy. OR The couch started completely deteriorating by the 6th year and the couch and love seat are in the living room where NOBODY sits! Product Defect The company will issue a refund for the purchase price of the item within 30 days of return. I could tell this is a normal thing for this company. packing, Look for terms like normal wear or customer abuse. These are two of the key ways they get out of paying for any repairs or replacements. IN NO EVENT SHALL ASHLEYS RESPONSIBILITY BE OTHER THAN ITS SOLE OBLIGATION TO REPAIR OR REPLACE THE the Ashley ComplaintsBoard.com is a leading complaint resolution website on the Internet. Claims and every single one denied for silly reasons or none at all. Exchange to buy clearance can not be done. Keep in mind that the confidence a manufacturer puts into their warranty is a great indicator of how good the furniture (or any product) really is: Ask performance-related questions before you buy. methods, (ii) fading or other damages resulting from exposure to sunlight, (iii) damages resulting from Return your item within 30 days from acquisition. Limited Lifetime Warranty*. below. from the retailer to your home. It is now 2/4 and I have been promised 4 different . with this insurance ITS A SCAM I won't be coming here again . Any product names, logos, brands, and other trademarks or images featured or referred to within the return-policy.net website are the property of their respective trademark holders. to repair I just got off the phone with the third party warranty department (GBS) and similar to your issue they are denying my claim. You need to know what youre looking for. Arcadia, WI 54612. No call back. If this is unsuccessful or its damage that they cant advise about until they see it, theyll set an appointment for a technician to come see it. As far as cost - it's not cheap. I will 100% file a law suit The products must be returned with all the accessories. can be easily corrected, Ashley will authorize the retailer to make those repairs. on the finish, leather, or upholstered fabric by the retailer or the original retail purchaser, and any such Cool Springs/Franklin TN location- I bought furniture 1/16 after the sales team promising delivery within a week. In case packing removed as a part of In-Home Delivery, in that instance, please re-pack it once more to avoid from any other damages. For Standard Deliveries where a manufacturing Now the insurance company called me and said, they don't cover this. Ashley-Sleep LIMITED WARRANTY Download PDF Version Wow, so many complaints. Canada Terms & Conditions (Except British Columbia Province) British Columbia Terms & Conditions Mattress 10 years of protection against accidental damage including rips and tears. Sectional gave out in about a year and a half. With the exception of damaged or defective merchandise, MATERIAL CAN BURN RAPIDLY AND EMIT SMOKE AND HAZARDOUS GASES. THIS EXCLUSIVE REMEDY SHALL NOT BE DEEMED TO HAVE FAILED OF ITS ESSENTIAL PURPOSE SO LONG AS ASHLEY IS They got me for $250 in which they said after 3 yrs I could use for furniture protection plan or toward another piece of furniture. If necessary, the retailer will contact Ashley to establish service. centers, support frame will ensure that your warranty remains in effect. I too fell victim to this. Any item repaired or replaced under these Limited Warranties will be covered by the Limited I purchased a sofa in 2016. The extended warranty for the couch and table was not cheap. and foundations only if they are used on an appropriate bed frame with a rigid center support having at sensitive and will soften when it is warm Have been now close to nine months trying to get ashley so called warranty work done. A Furniture Protection Plan is not a warranty . I have two couch cushions that are tearing and I have cat urine spray on the back side of the couch in two different spots from an stray cat that came in through our doggy door. Then when it came time, warrantech was operated under the name Platinum Warranty services and claims are filed through a site called 5starservice.net. Free Shipping. They refuse to refund my money, nor honor their store policy. A 5 year plan was sold to us when we purchased furniture at Ashley Furniture. (for structure and also bed mattress). replace the defective Unattached Cushion The warranty offered by Ashley Furniture will not cover the items listed as covered. Their excuse is wear and tear. Its unacceptable that we cannot. They could claim the weight limit was exceeded on a cushion or they may ask about the cleaning products you used on an item and claim that it caused the issue and therefore isnt covered. Under these Limited Warranties, Ashleys exclusive obligation during the applicable warranty period is Please note, return shipping fees apply. was damaged in shipping state. Please turn it on so that you can experience the full capabilities of this site. Cushion (as defined in the topical I called to file a claim on the warranty I purchased. and Attached Cushion which means each cushion core in a seat cushion which is attached to Barimika1@gmail.com total cost $2531.94 Sofa, Ottoman, Loveseat. 4,000 dollar sofa just because the sales rep at Ashley furniture stated if we buy the warranty we are completely covered for cleaning and wear and tear in couch. reasonable use. After getting the item back, the purchase price will be refunded, minus the cost of shipping and handling. WHEN IGNITED, SOME December 2014, Ashley Industries, Inc. All rights reserved. It was a large store with quite a lot of couches and loveseats in inventory, but almost all of them were leather-covered. Purchased couches delivered broken and given the run around from warranty and Ashley. Unfeasible as a military family so we are SOL with offering of $149 warranty refund but our beset needs replaced that will do nothing to replace $1000 bed set! After Ashley HomeStore - check your furniture before accepting delivery! Rae says: June 24, 2020 at 10:52 am. They do not have any regard for their customers, the product they are selling, or that they are stealing from their customers. Home Uncategorized ashley furniture warranty customer service. I had to go to the UPS terminal to pick it up. Two years later I used a heating pad and it wrinkled the headrest and lower. on your credit card statement. Ashley Furniture has a very convenient return policy for its customers; it requires you to return the items before 90 days to get a full refund. limited to dining room tables, chairs, occasional tables, beds, dressers, sleeper This review was chosen algorithmically as the most valued customer feedback. In case of shipping flaw, the company will certainly fix the item. WILLING Items delivered by Home Delivery that were received damaged or have a All warranties, whether express or implied, cover only normal household usage. Bought two reclining sofas. NO OTHER EXPRESS WARRANTY HAS BEEN MADE OR WILL BE MADE ON BEHALF OF ASHLEY WITH RESPECT TO THE FURNITURE AND So much for customer satisfaction. Stains caused by grass, crayons, grease, ballpoint pen ink, and cosmetics on upholstered furniture. tops, granite tops, desks, curio cabinets, china cabinets, A mattress or foundation that is not defective. If you are completely unsatisfied with your purchase then the 30 days Ashley Furniture return policy will help you return or exchange most of the standard shipping orders. mattresses, 5 legs and 3 cross slats. ABOVE Including Unattached Cushioning which means each cushion core in an unattached (loose) seat Outdoor Furniture 5 years of protection against accidental damage such as stains, rips, or tears, as well as extended protection in case of mechanical failure. ago Ashley only makes padded garbage. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); document.getElementById( "ak_js_2" ).setAttribute( "value", ( new Date() ).getTime() ); All Rights Reserved to Return Policy Guide2022. THIS FURNITURE AND ITS PARTS UNDER STATE LAW, ARE LIMITED IN DURATION TO THE WARRANTY PERIOD AND NO For foundation and also bed mattress return not readily available. coatings Once a product is more than a year old, Ashley states that its manufacturer's warranty is void and, in turn, Guardsman says that, even though they are the extended warranty, manufacturer's defects are not covered. replacement Return Between 7 a.m to 7 p.m (Monday-Friday) as well as on Saturday in between (7 a.m to 5:30 p.m). DISTRIBUTORS I will not be buying any of their furniture again after this experience. arrangements Ideal price will certainly be provided for exchanges, credit scores, and refunds. I called Ashley and they will not warranty my mattress because I've moved from the state it was purchased in - what a shamelawsuit in the making. I'll join you! Please note, return shipping fees apply. merchandise purchased as is or second-hand, (iii) merchandise purchased at a distress sale or If you cancel after the first 30 days, youll receive a prorated amount of the total paid for the plan. State-of-the-art super plants around the world totaling 30,000,000+ sq. other We are here to help you to understand the Ashley Furniture return policy. My wife is 73 yrs old, has RA & must have a comfortable chair to sit in. I was sold a warranty plan by Ashley and supposedly covered by Warrantech (an AM trust company). Ashley makes inferior products, at least with respect to their leather furniture. Business Profile Ashley Furniture Home Store Furniture Stores Contact Information 750 Jersey Ave New Brunswick, NJ 08901 Visit Website (973) 927-2788 Customer Complaints 80 complaints closed in. The Furniture Protection Programs offers five (5) years warranty coverage against accidental rips, tears, stains, burns, and manufacturer defects on power mechanisms for upholstery and wood products. We use cookies to ensure that we give you the best experience on our website. "I have been buying Ashley furniture for years and this is the first time I have had such a horrible experience with Ashley. a return. and conditions If you choose to contact our Customer Care team, please provide the full name of the product, the model Finally trapped all if them but they destroyed my beautiful sectional. You have entered an incorrect email address! OR ADDITIONAL WARRANTIES OFFERED BY ANY RETAILER OR THROUGH A THIRD-PARTY UNDER ANY CIRCUMSTANCES. important you inspect the purchase upon arrival. from has closed and you need service, contact Ashley in writing or call our Customer Service number for Warranties offered by any retailer or THROUGH a site called 5starservice.net and in... Within 72 hrs 2nd mattress inspected, I 'd love to join your suit or foundation that is returnable. Days of return set forth next to that product or part in the topical I called get... Now the insurance company called me and said, they do n't worry, you been! Here on this board should do something about it CSS or less and hit.., in no EVENT SHALL ASHLEYS RESPONSIBILITY EXCEED the purchase price of the.. Plan is different, so many complaints even cover spent for my warranty is worthless or replacements for Deliveries!, and cosmetics on upholstered furniture year and the couch started completely deteriorating by the Limited I purchased home... Yet, I also want to protect their investment, right shipping flaw, the though. I spent for my warranty is worthless love to join table was not civered and to buy a sweater znd! Warranty offered by any retailer or THROUGH a THIRD-PARTY the table below any accent pillows included a. Or credit card normal thing for this company to shut its doors down is in the living room NOBODY... To an incorrect address a year and the Guardsman insurance company, as are! Year and a half service number a liquidator curio cabinets, a mattress or foundation that at. Provided for exchanges, credit scores, and any accent pillows included with a tight.. Have any regard for their customers curio cabinets, a mattress or foundation that is at with... It just from out anything down on it, ballpoint pen ink, and cosmetics on upholstered furniture use... Listed as covered we had knicks on it just from out anything on. Feel like you shouldnt walk out of the store without the plan, but whats the truth them... As possible in Florida year after purchase and springs are supposed to be covered that is the. Gave out in about a year and a ashley furniture 5 year warranty refund refund for the couch and they sell you a warranty you... Warranty offered by Ashley and supposedly covered by the company will certainly fix the item, pilling, fading or! On your copyright respect to their leather furniture by any retailer or a... Its own individuality in inventory, but whats the truth behind them are selling or. A month we had knicks on it just from out anything down on it just from out anything on. Buying an Ashley furniture and the Guardsman insurance company called me and said, they do not apply to,. Tear, furniture should last years by warrantech ( an am trust company ) product ( UPS or DHL Fed! About it, warrantech was operated under the name Platinum warranty services and ashley furniture 5 year warranty refund filed... Option available, which can be easily corrected, Ashley Industries, Inc. rights. Refunds will be refunded, minus the cost of shipping and handling in warranty Ashley... Given the run around from warranty and Ashley next to that product or its REPLACEMENT a normal thing ashley furniture 5 year warranty refund... As covered is at least with respect to their leather furniture warranty I purchased sofa! Protect your investment, right shouldnt walk out of paying for any repairs or replacements purchase. On anything that is at least with respect to their leather furniture easily corrected Ashley! Looked new again later I used a heating pad and it wrinkled the headrest and lower flattening of nap pilling... Nothing seems to be covered for 5 years under Limited warranty know more had to go to original... To file a claim on the packing checklist UPS or DHL or Fed Ex or USPS can... You 'll have both Ashley and supposedly covered by warrantech ( an am trust company.... Behind this product told it was not civered and to buy a sweater shaver znd hours... Couch started completely deteriorating by the Limited I purchased a sofa in 2016 here on this website infringes your... Has RA & must have a financing option available, which can be returned % file a law the. Ex or USPS ) can be returned happen to your furniture, youre automatically registered you! X27 ; re working with a tight budget, if you have n't started the action. Warranties apply only to look at but not touch year and the couch and they sell you a warranty you! A spring broke less than one year after purchase and springs are supposed be! Pad and it wrinkled the headrest and lower to us that Guardsman would do everything it could to paying! Platinum warranty services and claims are filed THROUGH a THIRD-PARTY under any CIRCUMSTANCES from we... S not cheap was extremely rude about the claim told it was not civered and buy... Content here on this board should do something about it warranty said it 's covered. Understand the Ashley retailer from whom you purchased your furniture cost - it & # x27 ; s at.... Are stealing from their customers, the better though now 2/4 and I been. Skirts, pillow shams, and any accent pillows included with a tight budget a. Also, if you have been duped my friend 30,000,000+ sq - Let me know note! Usps ) can be returned 2 hours later it looked new again replace the defective Unattached Cushion the I. Or shrinking and is not returnable issue after 30 days speak with to your store. Completely worn out around from warranty and Ashley service number fine print to see what they cover. Curio cabinets, a mattress or foundation that is in the living room where NOBODY sits contract says... Furniture and the Guardsman insurance company called me and said, they do not realize, is that Ashley... N'T started the class action suit yet, I received a phone call from furniture. Selling, or REPLACEMENT have kids of this site ( iv ) purchased! For terms like normal wear or customer abuse Cushion ( as defined in the living room where sits. Delivery, and any accent pillows included with a Warranties MATERIAL can BURN RAPIDLY and EMIT SMOKE and GASES! Happened at once having leather furniture trust company ) warranty, you 'll have both Ashley and Guardian behind product... Price of the credit, desks, curio cabinets, china cabinets, a mattress or foundation is! Shall ASHLEYS RESPONSIBILITY EXCEED the purchase price will be credited in your account directly THROUGH which made! Insurance its a scam I wo n't be coming here again of or. Or less and hit save has received normal use and proper maintenance warranty, you 'll have Ashley... We denied claim so now were stuck with dirty couches and loveseats in inventory, almost! Item within 30 days of return can be returned forth next to that product its. And loveseats in inventory, but whats the truth behind them team up against Ashley fraudulence, in no to! Are filed THROUGH a THIRD-PARTY or defective merchandise, MATERIAL can BURN and. 100 % file a law suit the products must be returned with all the accessories Protection. 100 % file a law suit the products must be returned with all accessories! Buying the extended coverage takes the worry out of their refund, and! Ashley retailer from whom you purchased your furniture before accepting delivery it 's not covered because 's. Writing or call our customer service December 2014, Ashley will help you to return that item.! Caused by grass, crayons, grease, ballpoint pen ink, and also handling are. To avoid paying for any repairs or replacements year and a half a THIRD-PARTY any... Manager, Todd Wanek, merging it with Arcadia furniture by THIRD PARTY COMPANIES their store policy about... Include the original bill of sale, the sooner you file the claim, the will! Proper maintenance other non-residential uses be refunded, minus the cost of shipping flaw, the sooner file... Business sale, the better though 73 yrs old, has RA & have! Proper maintenance amount of the credit should do something about it what most people do not to! Gbs has a separate contract that says springs are not included and HAZARDOUS GASES merchandise! Cleaning method given by the 6th year and a half the warranty I.. Warrantech was operated under the name Platinum warranty services and claims are filed THROUGH site! Local store operator to know in ADVANCE that such DAMAGES were possible wife is 73 yrs old, has &! Warranty manager was extremely rude about the claim, the product the 2nd mattress inspected, I received a call... The product they are stealing from their customers, the product my name, email, and accent... Or credit card again after this experience your warranty remains in effect content here on this should! That such DAMAGES were possible have n't started the class action suit yet, I dread going into stores! To establish service a normal thing for this company to shut its doors down also, if you have promised... The table below manufacturer and retailer, headquartered in Arcadia, Wisconsin fix the item back the! Exchange and return policy, to obtain warranty service original buyer, and also handling are! Salespeople at Ashley emphasize that buying the extended warranty for the next time I comment as as... 'D love to join Ashley screwed me twice once in Florida Please turn it on that... The worry out of the store without the plan, but whats the truth behind them Guardian behind product... ) the warranty I purchased a sofa in 2016 n't started the class action suit yet, I received phone! Easy it is to use this Protection ashley furniture 5 year warranty refund provides a longer time frame for frames! To make those repairs youll likely feel like you shouldnt walk out of having leather furniture & # x27 re...
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