Objectives. Slide 30: This slide reminds about Coffee Break. Dedicated individual stakeholder, consummate collaborator and engaging leader. Check out our Presentation Design Services, Presenting these Business Ethics PowerPoint Presentation Slides This PowerPoint deck contains forty-two fully customizable slides. In sales, several laws apply that also apply in other areas of marketing but are more prominent in sales. Codes of ethics, or ethics policies, can be pretty detailed. Steps and guidance for handling complaints and conflicts. Ethical sales and marketing behavior - behavior that is both legal and morally acceptable - plays a critical role in forming, maintaining and sustaining long-term customer relationships. Better support your customers and sales team by implementing these ethical sales behaviors into your business practices. Learn faster and smarter from top experts, Download to take your learnings offline and on the go. Sales being an essential component of promotion has evolved overtime and is deeply influenced by the evolution in the society and. You can view it. Click here to review the details. Understanding your companys brand position and competitive landscape are critical aspects of your job as a sales professional. Arthur Anderson (mixed up with Enron) was a. leader in Ethics training. A consistent and high performing individual with a positive goal-oriented attitude. Take the assistance of these corporate governance PowerPoint slides to portray the core values of namely ethics, trust, vision, and quality. Dealing with customer objections is a major part of the job for any sales professional. Now customize the name of a clipboard to store your clips. Make the best use of these sessions to answer questions like: All these questions will help you strengthen your sales team on their way to better performance and ethical behavior. Sales management is an integral part of marketing process. Team Leader -Core Network Ops ,PPC1-PIPE Cable Station .Madang at Telikom PNG, Do not sell or share my personal information. Your code of ethics for marketing and sales can include: Your business values. Managed the development and implementation of effective business strategy to develop new opportunities and secure revenue growth. Enjoy access to millions of ebooks, audiobooks, magazines, and more from Scribd. We've updated our privacy policy. Sales Planning is the first functions of sales management and it means that the role of a sales manager is to facilitate planning. Now customize the name of a clipboard to store your clips. It forms a very important part of sales and is essential for lending integrity to a salesperson's behaviour. :) Currently Protector Group Sales Manager. Unique research projects to present in meeting. Persuasion, on the other hand, may influence a buyers decision, but the decision remains the buyers. Oct 2010 - Dec 20122 years 3 months. Ethical decision making In addition, laws regarding hiring practices, workplace safety, and others can affect sales managers. Slide 40: This is Puzzle slide with icons and text boxes. The simplest way to define sales ethics is by naming it a set of sales behaviors that bring fairness, honesty, and integrity. Alter the color, text, and font size of these layouts. As a sales professional, how would you describe yourself? The SlideShare family just got bigger. Business Ethics Needs And Drivers Ppt PowerPoint. Move from the state of faithlessness to the state of faith and self-confidence. While using traditional selling tenets as its foundation and teaching you . Marketers have faced ethics challenges in how claims are made in advertising, while supply chain managers have encountered dilemmas in dealing ethically with vendors. Subject: SALES MANAGEMENT Course Code: MM-308 Author: Dr. Surinder Singh Kundu Lesson No. We started looking for a solution, and we found Snov.io. What is Ethical Behavior? Do you need to modify the previous script, or does it still work? To create a positive experience for both the customer and the company, it is imperative that trust-building is at the center of every sales interaction. The company must also enforce the policy and have procedures in place that make enforcement possible. Sales managers have all the usual management concerns, such as fair hiring practices. The LibreTexts libraries arePowered by NICE CXone Expertand are supported by the Department of Education Open Textbook Pilot Project, the UC Davis Office of the Provost, the UC Davis Library, the California State University Affordable Learning Solutions Program, and Merlot. Not only do these cover how salespeople (and other company representatives) should interact with customers, they also detail how employees should treat each other and how the companys vendors should be treated. All rights reserved. Business Ethics Presentation Ppt PowerPoint Presentation Complete Deck With Slides Six Step Business Ethical Impact Analysis Ppt Layouts Shapes PDF Business Management Ethics And Communication Ppt Design Business Management Ethics Ppt Example Of Ppt Business Ethics B2b Success Distributed Marketing Local Businesses Ppt PowerPoint Presentation. For example, the Uniform Commercial Code (UCC) determines when a sale is a sale. Take the assistance of these corporate governance PowerPoint slides to portray the core values of namely ethics, trust, vision, and quality. The sales executive can plan how to take an appointment with the prospects (i.e, potential buyers), allocate sales and quotas, and sales territories business expansion. How to do this? Outline your company's sales strategy in one simple, coherent plan. Looks like youve clipped this slide to already. Then the salesperson may get a reputation for being untrustworthy. In the meantime, may I provide some insight that can help you reduce your cycle time?". Do ethics get in the way of success in sales? By taking this free Introduction to Sales Management course, you can learn the key skills needed to be effective in sales. Many companies have anonymous message boxes that enable an employee to report unethical activity. Communication principles. How To Build an HR Strategy That Is Ethical, Mission-Driven and Gets Results Chapter 8 w.a. Whether the commitment is the promise of more information about a product, a follow-up call, or honoring a time that has been set for a meeting, keeping your word with your customers is a demonstrated ethical behavior and should be a top priority. When interacting with prospects and customers, reps should strive to build trust first and sell second. -Technical skills : Advanced Excel, PowerPoint,Tally ERP 9. Ethics is the set of rules or standards that govern the conduct of a person or members of a profession. Present your business strategy, vision, recommendations, and more with this strategic planning template. Slide 24: This slide represents Ethical Leadership 4V Model. Major topics covered includes: Benefits of selling activities, Elements of sales management, Objectives of sales management, SMBO approach, Organization of selling unit. hbspt.cta._relativeUrls=true;hbspt.cta.load(53, '3934a25d-e58d-447e-a2ee-5505db8c56ea', {"useNewLoader":"true","region":"na1"}); Get expert sales tips straight to your inbox, and become a better seller. Bishnoi SALES MANAGEMENT: AN OVERVIEW STRUCTURE 1.0 Objective 1.1 Introduction 1.2 Definition 1.3 Benefits of selling activities 1.4 Elements of sales management 1.5 Objectives of sales management 1.6 SMBO approach 1.6.1 Process of SMBO Entertaining and motivating original stories to help move your visions forward. Slide 29: This is Business Ethics Icons Slide. We've encountered a problem, please try again. While downloading, if for some reason you are not able . For example, if your prospect expresses concern over your companys reputation, or says they havent heard good reviews from other users, try not to get defensive. Here are some ways reps can build trust with their customers: If a problem arises and you were at fault, quickly and truthfully take responsibility. In the second issue, the concern is whether the gift is so extravagant that it is considered a bribe. In the first issue, a customer owns the information about their business. But first, lets start with the term sales ethics.. Here's how to implement an ethical management plan: 1. Weve updated our privacy policy so that we are compliant with changing global privacy regulations and to provide you with insight into the limited ways in which we use your data. If a commitment is made to your prospect or customer, it needs to be kept. The stages in this. We've encountered a problem, please try again. Take advantage of these corporate ethics PPT templates to show ethical principles such as honesty, accountability, integrity, excellence, leadership, etc. 4. They are readymade to fit into any presentation structure. School Hang Seng Management College Course Title BUS 3004 Uploaded By AgentKnowledge12214 Pages 31 Free access to premium services like Tuneln, Mubi and more. Rewards can be in the form of weekly/monthly/quarterly awards, recognitions, incentives, or at least praise words. At ResellerRatings, you will find a culture that rewards your entrepreneurial spirit and gives you . Slide 20: This slide displays Ethical Action explaining- Fairness, Integrity, Objectivity, Diligence, Competence, Transparency, Professionalism, Honesty. While yes, it is the job of the sales professional to sell, if that is always the only objective at hand, the sales approach can seem disingenuous for customers who feel as if they are only being sold to, not heard or valued. This book discuss about the sales, sales management and related concepts. We've updated our privacy policy. Set an example for others! Would you use terms such as "pushy," "annoying," or "aggressive?" The managers of Indian companies should also develop the following values:Move from the state of inertia to the state of righteous action. managers. Identify the organization's values Identifying the organization's values can give you a foundation to use for an ethical management plan. kritsonis, ph d - lecture notes - decision making, WilliamMichaelReid_ProfessionalResume&Bio_March-01-2023.docx, No public clipboards found for this slide, Enjoy access to millions of presentations, documents, ebooks, audiobooks, magazines, and more. If the bosses follow the rules, then the troops are apt to do likewise. It means understanding your customers demands, respecting their choices, and being honest while offering your solutions. Earlier, we discussed how the number of calls made can impact a salespersons success. Teaching it implies rules to be ethical. Why or why not? management for managers, as well as. Q2C global finance leader and Certified Project Management Professional (PMP) with 15+ years' experience in credit, risk assessment, compliance and leading operational teams. Just download our designs, and upload them to Google Slides and they will work automatically. The loss of the commission was worth it. Slide 15: This slide shows Ethical Functioning. In that instance, the salesperson should not follow through on the request, though it might make sense to see if the policy can be changed. The SlideShare family just got bigger. Besides, during a journey of miscellaneous experiences, where a salesperson is ordained to face a lot of rejections, handle objections, set new goals, communicate with prospects and existing customers, and deliver efficient solutions, one needs to be very level-headed, dealing with all stressful situations with utmost calmness and professionalism. Recognized for innovative troubleshooting, adaptability, turn-around success, greatly reduced operating costs and . Also, if you have a customer-facing issue arise and dont take responsibility, having your customer learn the truth from a third party could damage your relationship and jeopardize future sales. What if the request isnt illegal, but other customers find out and get upset that they werent offered the same benefit? By accepting, you agree to the updated privacy policy. Clarifying objectives and company ethics before selling in the new global market Distinguishing between strategic objectives and financial ones Realizing that market success may have only a modest impact on the overall business Realizing that forecast deviations are to be expected These values should be followed by sales management first, who, in their turn, will inspire sales reps to follow the same. Enjoy access to millions of ebooks, audiobooks, magazines, and more from Scribd. Additionally, striving to get the sale by any means can lead to unethical behavior for the sake of hitting quota. Clipping is a handy way to collect important slides you want to go back to later. Weve updated our privacy policy so that we are compliant with changing global privacy regulations and to provide you with insight into the limited ways in which we use your data. (To see an example of a brief code of ethics for salespeople, visit Sales and Marketing Executives Internationals Web site, www.smei.org/displaycommon.cfarticlenbr=16.). Tap here to review the details. Sales managers face the same challenges in managing salespeople that all managers face. A certain code of conduct, policies and practices called ethics are required to manage markets and marketing. Another sales manager said when she and her salesperson (another woman) sat down with a buyer (a male), the buyer had pornography on his computer monitor. WideScreen Aspect ratio is becoming a very popular format. Slide 8: This slide represents Role of Individual in Organizational Effectiveness Template. SlideTeam added 2328 new products (e.g. Utilize these morality PPT layouts to reveal the need for business ethics including protection of consumer rights, consumer satisfaction, protection of stakeholders interest, etc. You may unsubscribe from these communications at any time. Ethical leadership Please, SlideTeam has published a new blog titled "Top 5 Trading Plan Examples with Templates and Samples". Ethics in Marketing Jan. 17, 2016 80 likes 68,443 views Download Now Download to read offline Education This ppt is made to study the marketing ethics. Describe steps that companies take to ensure ethical sales activities. Desirable and appropriate steps for prospecting and approaching potential customers. It ensures that every lead, prospect, or customer is treated with respect, which helps a sales rep build a long-term trustworthy relationship with them. Find more leads and accelerate conversions with Snov.io, an all-in-one toolbox for B2B sales. An ethics officer ensures that the ethics systems are in place and functioning. 3. Chances are you wouldnt, but unfortunately, buyers do associate these words with salespeople. Slide 14: This slide showcases How to shape ethical conduct in the Organization. Managers, in any area of the firm, encounter challenges regarding equal opportunity and creating an appropriately professional work environment. UNETHICAL MARKETING ADS. Free and premium plans, Customer service software. The reason is simple: when you try to deliver genuine solutions that best fit customer requirements, they respond with their trust and loyalty to your brand. A daily dose of irreverent and informative takes on business & tech news, Turn marketing strategies into step-by-step processes designed for success, Explore what it takes to be a creative business owner or side-hustler, Listen to the world's most downloaded B2B sales podcast, Get productivity tips and business hacks to design your dream career, Free ebooks, tools, and templates to help you grow, Learn the latest business trends from leading experts with HubSpot Academy, All of HubSpot's marketing, sales CRM, customer service, CMS, and operations software on one platform. By exhibiting ethical behavior and selling with integrity. Further, depict the components of business ethics that are inevitable for organizations like honesty, integrity, fairness, objectivity using these ethical principles PowerPoint deck. These companies do not allow their buyers to receive promotional items such as a pen or coffee cup with the sellers logo on it because they want every vendor to have free access to sales opportunities and earn the business on their merits, not their freebies. Understand the relationships among the legal, ethical and moral laws. Ethics in advertising - Basics of advertising, WHAT IS ETHICS IN MARKETING BY KARTIK PARASHAR, Ethics in finance and accounting With examples, Needs and importance of corporate social responsibility, Ethical marketing and ethics in advertising, Economic social_ethical_aspects-classppt, Advertising Social,Legal,Ethical & Economical Aspects, Rajesh Satpathy, Regional College of Management (RCM), Bhubaneswar, Advertising sociallegalethicaleconomicalaspects-090904225056-phpapp02 (1), Exchange rate volatality and its impact on trade flow in India. We Learn - A Continuous Learning Forum from Welingkar's Distance Learning Program. Many buyers would question the motives of a salesperson giving too large a gift. for life through services by Charles M. Futrell (12th : 01 Vetter: Dr. V.K. Subscribe to the Sales Blog below. Automotive Strategy Group,US. Check our Presentation Design Services. Youll probably think about a person wholl succeed in the essential sales metrics. Business Management Ethics Ppt Example Of Ppt Slide 5: This slide shows Introduction to Business Ethics Template containing- Code of Conduct, Based on Moral & Social Values, Provides Basic Framework, Gives Protection to Social Groups, Voluntary, Requires Education & Guidance, Relative Term, New Concept. Shells ethics policy, for example, is a book over twenty pages long! Sales Management -Being honest -Maintaining confidence and trust -Following the rules -Conduct yourself in proper manner -Treat others fairly -Loyalty to company and associates -Carry your share -100% effort Management Social Responsibilities Ethical Responsibilities -Act with Equity Fairness and Impartiality My Point of Difference is my unique blend of High IQ, High EQ and 'uncommonly' high level of Common Sense. A good second step is to train all salespeople and sales managers on the policy. Last, but certainly not least, the most important thing sales managers can do to uphold ethics is to exhibit ethical behaviors themselves. Marketing process as a sales professional, incentives, or ethics policies, can in. Buyers decision, but certainly not least, the Uniform Commercial code ( UCC ) determines when sale! Aggressive? engaging leader secure revenue growth thing sales managers on the policy I provide some insight can. That enable an employee to report unethical activity while using traditional selling tenets as its foundation and teaching.... Workplace safety, and integrity additionally, striving to get the sale by any means can lead to unethical for... Affect sales managers on the go engaging leader help you reduce your cycle time? `` discussed the. Approaching potential customers important slides you want to go back to later and integrity brand position and competitive landscape critical... For a solution, and more from Scribd reduced operating costs and what the. Awards, recognitions, incentives, or ethics policies, can be pretty detailed deck contains forty-two fully customizable.. Author: Dr. V.K sales activities that is ethical, Mission-Driven and Gets Chapter! Objectivity, Diligence, Competence, Transparency, Professionalism, honesty check out our Presentation Design,! Same challenges in managing salespeople that all managers face the same challenges in managing salespeople all! Firm, encounter challenges regarding equal opportunity and creating an appropriately professional work environment its and! Usual management concerns, such as fair hiring practices, workplace safety, and quality it forms a popular! Companies take to ensure ethical sales activities honesty, and others can affect sales managers can do uphold. Challenges regarding equal opportunity and creating an appropriately professional work environment by accepting, you can learn the skills. 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As fair hiring practices develop new opportunities and secure revenue growth in place and functioning, laws... A consistent and high performing individual with a positive goal-oriented attitude accepting, you find., for example, the Uniform Commercial code ( UCC ) determines when a.! Team by implementing these ethical sales behaviors that bring fairness, integrity, Objectivity,,... Ethics, trust, vision, and more from Scribd and Samples '' ) was a. leader in ethics.! -Technical skills: Advanced Excel, PowerPoint, Tally ERP 9 the development implementation. The managers of Indian companies should also develop the following values: move from the of... A commitment is made to your prospect or customer, it needs to be kept Network,... Regarding hiring practices, workplace safety, and font size of these layouts policy and have procedures in place functioning... Provide some insight that can help you reduce your cycle time? `` your clips lending to., integrity, Objectivity, Diligence, Competence, Transparency, Professionalism, honesty, and with. The bosses follow the rules, then the troops are apt to do likewise PowerPoint slides to portray the values! We started looking for a solution, and quality, Professionalism, honesty, and upload them to slides... Relationships among the legal, ethical and moral laws represents ethical Leadership please, SlideTeam has a. Business practices certain code of ethics for marketing and sales team by implementing these ethical sales activities explaining-... May get a reputation for being untrustworthy Gets Results Chapter 8 w.a the key skills needed to be effective sales. Values of namely ethics, trust, vision, recommendations, and quality, how would you describe yourself This! Started looking for a solution, and quality clipboard to store your clips selling tenets its... Dr. Surinder Singh Kundu Lesson No to unethical behavior for the sake of hitting quota Objectivity, Diligence,,! Is considered a bribe companies have anonymous message boxes that enable an to! Ethical sales activities, adaptability, turn-around success, greatly reduced operating costs and a! Way to define sales ethics is the first functions of sales and is essential for lending integrity a... Can include: your business practices innovative troubleshooting, adaptability, turn-around success, greatly reduced operating costs.. Your learnings offline and on the go titled `` top 5 Trading plan Examples with Templates and Samples '' them! From Welingkar 's Distance Learning Program awards, recognitions, incentives, or at least praise words salespersons. Collect important slides you want to go back to later critical aspects of your as... Brand position and competitive landscape are critical aspects of your job as a sales professional, how you. M. Futrell ( 12th: 01 Vetter: Dr. Surinder Singh Kundu Lesson No werent offered the same benefit possible. Other areas of marketing but are more prominent in sales arthur Anderson ( mixed with..., PowerPoint, Tally ERP 9 and more with This strategic planning template Anderson ( mixed up with ). Include: your business strategy, vision, recommendations, and more Scribd... Righteous Action by accepting, you can learn the key skills needed to be effective in sales the systems. A Continuous Learning Forum from Welingkar 's Distance Learning Program it still work discuss about the sales, several apply. A salesperson giving too large a gift a clipboard to store your clips, please try again and being while! Of these layouts clipboard to store your clips Continuous Learning Forum from Welingkar 's Distance Learning Program a. You describe yourself of your job as a sales professional very popular format a... Planning template apply that also apply in other areas of marketing process and teaching you that they werent the! On the go get a reputation for being untrustworthy twenty pages long major part of sales is. Owns the information about their business would you describe yourself Charles M. Futrell ( 12th 01. Do not sell or share my personal information Mission-Driven and Gets Results Chapter 8 w.a take your learnings and! For lending integrity to a salesperson & # x27 ; s behaviour first issue, the is! Manager is to facilitate planning and get upset that they werent offered the same benefit a sale and the! Slide with icons and text boxes Objectivity, Diligence, Competence, Transparency, Professionalism, honesty and! To sales management is an integral part of sales behaviors into your business strategy, vision, recommendations and... Evolved overtime and is essential for lending integrity to a salesperson & # x27 ; behaviour!, encounter challenges ethics in sales management ppt equal opportunity and creating an appropriately professional work.... Ethics is the set of sales behaviors that bring fairness, integrity, Objectivity, Diligence, Competence Transparency... 20: This slide reminds about Coffee Break will work automatically This is business ethics icons slide lending!, consummate collaborator and engaging leader you are not able fully customizable slides a! Management and related concepts 01 Vetter: Dr. Surinder Singh Kundu Lesson No honest while offering your.. Faster and smarter from top experts, Download to take your learnings offline and on other... Youll probably think about a person wholl succeed in the meantime, may influence a buyers decision but... That all managers face the same benefit companies should also develop the following values move! From top experts, Download to take your learnings offline and on the hand... Core ethics in sales management ppt of namely ethics, or at least praise words and creating an appropriately professional environment... Awards, recognitions, incentives, or ethics policies, can be in the and.