your online account. solutions, Set up a Direct If your meter is plugged into the mains, unplug it and take it to the location of your electricity meter. - Avoid estimated meter reads and nasty bill shock. So please can we get this fixed. There are two main methods that you can make changes and contact British Gas about your bill, online and via customer services. Get winter ready with the HomeCare Black Friday Sale Get 15% off select boiler & heating cover, plus a FREE gift card worth up to 50 to spend at Britain's top retailers! UK "smart" energy meters. wait until you see '01' with numbers followed by 'M3'. meters. Appalling from such a large company that makes billions in profits. If you don't want to use the full functionality of the app, that is perfectly fine. To read the meter: press either of the buttons on your meter. If there are problems with your billing it can often be solved by submitting a new meter reading online. This info does not constitute financial advice, always do your own research on top to ensure it's right for your specific circumstances and remember we focus on rates not service. Just to let you know we sent you a message earlier today asking for a meter reading from our other number. Now does not allow me to pay at all on either option. Its very easy to use, comes with regular updates, backups are automatic and easy and the app easily syncs automatically between iPad and iPhone. But its especially important to do it on Friday before unit prices for energy increase. to new premises? On average, Loop households cut their energy use by 10%. If you just had your new smart meter installed and the reading consent is set to monthly, the energy supplier wont have enough info in the first month to produce an accurate bill. statement, Help with I've submitted an incorrect meter reading, How to submit opening and closing meter readings, I submitted a meter reading and got a message saying it's not what was expected. Guarantee, Submit a meter If your supplier is unable to resolve your dispute then the Energy Ombudsman can investigate. Greg Jackson, chief executive of Octopus Energy . Unless youre on a smart meter, you should submit a meter reading every month, two days or so before your payment date, to make sure your bills are accurate. I was moved to BG last October when my supplier went bust. The meter validation company uses the Estimated Annual Consumption of electricity or Annual Quantity of gas for your meter. Needed in these high cost times to find nothing appears to work especially this app. conditioning, Commercial We are constantly evolving our services, using our core capabilities to meet the changing needs of the market and our clients. Whats more, youll soon be able to book engineers for other types of problems, from plumbing and drains to home electrics. Dubai (/ d u b a /, doo-BY; Arabic: , romanized: Dubayy, IPA: , Gulf Arabic pronunciation: ) is the most populous city in the United Arab Emirates (UAE) and the capital of the Emirate of Dubai, the most populated of the 7 emirates of the United Arab Emirates. You can request an update to a SMETS2 meter to fix the problem, however, these compatibility issues are due to be fixed in the near future. The following data may be collected but it is not linked to your identity: Privacy practices may vary based on, for example, the features you use or your age. Any products or services displayed on this webpage may only represent a portion of the options available to you. After we got in touch, British Gas certainly started taking the matter more seriously, and an engineer was despatched to install a new meter. I managed to set mine up without consulting the help section, but theres a very detailed and comprehensive (not to mention comprehensible) user guide and more info on the authors website. Importantly this CAD has a WiFi connection allowing data to be transferred to back to . Having a smart meter means you can trust that your energy bills will always use actual readings rather than estimates. With Industrial Solutions' integration into ABB, we are combining ABB and Industrial Solutions leading-edge technologies for a comprehensive portfolio of solutions. Awful app and never gets better! Once youre in, you can check your account details and switch tariffs in the 'About me' section. What should be relatively simple tech, just doesn't work. Glow. Submitting my business energy meter reading, Business 1. The following steps explain how to read your gas meter (imperial or metric) and convert this reading to kilowatt hours. A month later an engineer called to rectify it but came late and I had to go out. About us; Careers; British Gas Business; Hive Active Heating; Centrica PLC; The Source Blog; Information. If there is an error with your card or meter, when contacting British Gas, make sure that you are nearby your meter so that you can make a note of any fault messages on the screen if there are any. With the British Gas app, you can access your energy account with a four-digit PIN. For imperial meters the reading (in . If your supplier is unable to do this for any reason then you may want to take the reading yourself and provide this to the supplier. How nice to find such a useful and well put together app. Use this page and the resources below to call British Gas customer service or use their live chat or email tools to have your query resolved as soon as possible. You can also submit a manual reading to British Gas either over the phone by calling 0333 202 9802 or online . British Gas announced on Thursday that it was adding 2m to its fund for struggling customers - it provides grants of 250 to 750 towards bills. He was spending an extra 30 a month on water than he needed due to a leak. Whats more, with our 'Insights' feature, you can see which parts of your home are using the most amount of energy. Call your supplier to give them the readings or check if you can submit one on their website or app. We use some essential cookies to make this website work. Well send you a link to a feedback form. You have rejected additional cookies. This must mean my monitor or smart metre are not functioning. 10 replies 809 views. You can also build a profile about your home, so we can give you energy insights that are tailored to your needs. a bill or statement, Set up & You can also book an engineer through the app and your online account if you need one. If the pointer is directly over a number, write down that number and underline it. We offer a range of prices and contract lengths designed to give your business stability in When should I submit my gas meter reading? Needs a section thats easy to find so you can register meter readings either using the camera on my phone to give a reading or to manually type in the reading. The online site was then changed this summer and the options to view the gas and electricity usage removed. We also use cookies set by other sites to help us deliver content from their services. Your distribution network operator is responsible for the maintenance and operation of the electric and gas networks up and down the country. You can change your cookie settings at any time. energy, Paying Moving forward in bringing you the best of both. The Loop app analyses your smart meter data and shows you easy ways to use less energy, save money and reduce your carbon footprint. The first dial is the first digit in the reading, the second dial is the second digit, and so on. 3. Have a recent bill to hand to easily submit your energy meter reading. Your bill will reflect any price changes which may happen. Edit: After a few years of use, not much has improved, the amount of credit in the app rarely if ever matches the amount on the meter. electricity, gas, water etc) or down (e.g. Within close proximity of the electricity meter, hold down the "OK button" until the smart meter display turns off and then on again. Dont rely on your smart meter either, if you have one. We're working on a feature that'll show you your realtime usage & balance and we'll be releasing this asap In the meantime, pls could you check you're using the latest version, this'll help stop the payment problems you're having ^Kirst. The app is glitchy and slow to load even on a high speed connection. my business energy contract, Paperless billing & If you have a traditional meter, it suggests submitting your meter reading on the app or online. Moving Finally the figure is converted to kWh by dividing by 3.6. It is important however that any zeros are included in the reading provided to the supplier thus in the following examples: Information found on the gas bill itself will generally explain how the bill has been calculated. Every meter has one, and theyre kept in a central database. & drainage, Commercial air Here, the electricity being consumed no longer has a perfect waveform, instead it acquires an erratic pattern. Trying to remember a password can be a pain especially when youre in a hurry and need to check something quickly on your account. Here's what you can do: - Book an engineer (if you have cover with us) - Book one-off boiler repairs (even if you don't have cover) - Track and manage engineer appointments. - Monitor up to five separate meters, e.g. . The energy regulator has launched an investigation into British Gas after it emerged that agents working on its behalf ignored customers . NIE Networks (NIE) is responsible for reading your electricity meter and will visit your home four times per year to do this. a meter reading, Get a copy of If neither of these are the problem, you should contact British Gas through their live chat service or by calling 0333 202 9816. Angry customers slam British Gas over smart meter readings appearing to show they are spending hundreds of thousands of pounds every hour on energy . This app connects you to your British Gas smart energy monitor and lets you check your energy use from anywhere . Posted 1st Mar 2023 (Posted 4 m ago) This is just a rant, really. You can also take a photo of your reading and upload it onto the app. British Gas are absolutely useless. And, because they send automated meter readings, you get more accurate bills. Its author has a logical mind and has created something that is easy to set up and easy to use. And if youre moving home, you can use our online service to get the ball rolling and transfer our services to your new home. meter self-read . Naturally, as the digital word expands, most switching within the gas and electricity industry is now done online, but if you prefer speaking to someone directly, then British Gas do have a sales department which you can call through to. 21/10/2022 09:29. In order to get a new electricity key, youll need to call British Gas to get a reference number upon referencing your meter serial number (MSN) which can be found on your meter. Energy regulator launches British Gas investigation over prepayment meters Read more The chief executive of the energy regulator, Ofgem, yesterday condemned the practice of forcibly entering . Each supplier has different eligibility criteria and application windows. You can check if you can get extra help from your energy supplier. With Brits having been advised this week to take a meter reading before the end of the month, many have been trying to submit their latest readings online, ahead of the energy . Get in touch with British Gas with for any number of queries. The Citizens Advice consumer service can assist you with this and provide independent advice on energy supply. Getting in touch with your energy company isnt always the easiest task. This is because our engineer takes an up-to-date reading from your old meter during the upgrade, and your smart meter then submits readings automatically. By telephone: Call 0333 202 9802, select option 1 and say Meter Reading, then follow the instructions. quote. We don't as a general policy investigate the solvency of companies mentioned (how likely they are to go bust), but there is a risk any company can struggle and it's rarely made public until it's too late (see the. We all want to cut down on our energy usage and bills. Wait seven days (most smart energy monitors re-start automatically within a week) Smart meters take automated meter readings so we can send you more accurate bills for the energy youve used. In order to get your new gas card, follow the below steps: If youd like to call British Gas regarding a recent bill or making changes to your account, youre in the right place. We just need the name and account number, and you can submit meter readings in a few click. all help topics, Larger business One of the benefits of having a smart meter is that it sends us meter readings automatically, which means you dont have to submit them yourself. The British Gas app is free to download from both Google Play and the App Store. 22 December 2021 at 10:07AM. 0333 202 9802. Sending regular meter readings is crucial to avoid your provider overestimating energy usage and overcharging you. The easiest way to pay your bill is to set up to pay by Direct Debit or to pay online using We like to make sure your bills are as accurate as possible so youre only ever getting billed for the energy youre really using. Wed like to set additional cookies to understand how you use GOV.UK, remember your settings and improve government services. price plans. my meter, Submit a Ferris 0. To find out more about British Gass Warm Home Discount procedure, please visit the below page. Copyright 2023 Apple Inc. All rights reserved. Total power consumption (Kwh) for both gas and electricity (your meter reading) Tarif information (price per kwh for both fuels) Live readings (in Watts) of usage for electricity. 3. electricity connections, Switching to British If an incorrect meter reading has been submitted, then just take a new meter reading and submit it online now. Established in the 18th century as a small fishing village, the city grew rapidly in the early 21st century with a focus on . commercial connections or meters, Tell us you're When we had a smart meter fitted a couple of years ago we were able to monitor our daily usage of gas and electricity. Gas meters generally record the volume of gas consumed in cubic feet (ft) or cubic metres (m) although consumers are billed in kilowatt hours (kWh). If you dont submit a meter read and your latest bill is due, then we will estimate your consumptionand we'll let you know once it's ready. Gas business, Energy price iPhone Screenshots. British Gas said customers who take meter readings on 30 September have until Friday 14 October to provide them. Don't forget, the Warm Home Discount scheme for 2021/2022 is open for applications. H3ALY October 13, 2021, 7:34am #101. Apple's iPad APP OF THE WEEK (UK and Ireland), March 2011AppStore Rewind 2011, one of Apple's favourite iPhone finance apps of 2011 (UK and Ireland)Closely monitor your household energy and water usage and the chances are you will SAVE MONEY!This useful application makes it easy to monitor your household utility meters. Glow is a trading name of Hildebrand Technology Limited selling CAD devices to facilitate meter data access for consumers. The conversion factor from cubic feet to cubic metres is 0.0283 therefore: For imperial meters the reading (in hundreds of cubic feet) is therefore multiplied by 2.83 to convert to cubic metres (if the reading to the supplier was provided in cubic feet then this should be multiplied by 0.0283). If you are having difficulty reading your business energy meter then see our handy, visual guide on how to do so. howmuchcaniget Forumite. It's very stressful, especially during the winter months and with working from home. Dont include personal or financial information like your National Insurance number or credit card details. If we are not able to use your reading we will be in touch. Editor, Marcus Herbert. With SmartThings Energy you can do precisely that by unleashing the power of your smart meter and taking full control of your household energy. connections, Request a smart What is going on. Topping up is easier, and works properly now. Unplug your smart energy monitor. - Top up your smart pre-pay meter. - Book an annual boiler service*. But it is a fair point, some of it is complicated, much like the rates your energy supplier sets (they don't make it easy). Online (for you) Click here to be redirected. 999, Log Reference your meter serial number, which can be found below the barcode on your meter and will begin with either S or F. If you cant find your MSN, then the team will help you out. If youve given us a meter reading lately, well use it to work out when your next bills due. Let us help you out with your query. Submit a meter reading. In the time you spend trying to login into either the app or website and top up you can walk down to a shop thats 20-30 minutes away and still not have topped up. The developer provided this information and may update it over time. I really appreciate the app providing clear graph charts to show my energy and water usage over different periods of time. This is where your meter loses its smart features due to incompatibility. Once you start entering readings, your usage, costs and savings are calculated and displayed in easy to visualise graphs. Youll need to sign in with your British Gas online account, or register to create one. If you have a Smart meter but would still like to give us a meter reading you can submit them here. Get stock market quotes, personal finance advice, company news and more. If weve estimated your bill, itll be because we didnt get a meter reading for that period. You'll need to enter your email address, account number and postcode. But it should be quick and easy. etc. Get a quote for from logging in with your fingerprint, four-digit pin or face ID, to sending meter readings and paying bills in just a few taps. Gas transporters are required to maintain this figure within 38 MJ/m to 41 MJ/m as figures outside of this range will cause problems with gas burning appliances. Your supply end date will be the date you've asked your new supplier to start providing your energy. Check our list of enquiry types and how to get in touch. Remote reading of smart meters. If youd like to apply for the Warm Home Discount, theres a dedicated application form that you can see below: For all other queries, you can call British Gas on 0333 202 9802, The subject matter of this webpage is subject to the opinion of, and factual research carried out by, the author. Although all new gas meters register in cubic metres, a significant number of imperial gas meters (registering in cubic feet) are still used for billing consumers. Discover more energy saving tips here: http:/. The developer, Graham Haley, indicated that the apps privacy practices may include handling of data as described below. The figure is then multiplied by 1.02264 as prescribed in the above regulations. If you have a two rate meter or economy 7 meter then press 6 on the keypad until you see 'IMP R01' followed by 8 digits. Boiler on the blink? If you have a Smart meter your readings are taken automatically so you don't need to submit them. The running total is always out by a mile and randomly in the middle of transactions connectivity drops out and the whole thing crashes. - Top up your smart pre-pay meter. No, smart meters do not use wi-fi - they use a bespoke secure data network, and this does not rely on your internet or wi-fi connection to send data. If a bill is not yet due we will use the meter reading to make sure your next bill reflects your consumption. The reading used to update on my account daily and now the same reading have been stuck for almost two weeks. What's my If you have lost your gas card or electricity key, dont fret, youll be able to pick up a new one from your nearest Payzone shop. You could possibly save money by downloading this incredible app. - Get handy in-app notifications and reminders. to the right hand side of) a decimal point. This app has been updated by Apple to display the AppleWatch app icon. Under the hood updates to deliver new features for the future Bug fixes for pay as you go customers. - Upload a photo of your meter. If you're a larger business spending more than 300K a year on energy then our specialist Stop treating your customers like cash cows and give us the service we pay for. meter self-read platform to get your bills. This should reset the connection and you will see the message: "your smart meter is now paired" on . government scheme. It fits the bill. Was told by BG that switching to a smart meter would be beneficial due to me being able to watch my consumption and keeping control on my finances, plus the app was easy to use and would allow me to see where in the house I was using the most energy. You're welcome to reply safely to that message and we'll work on processing the read. Before you download this application, make sure you have a smart meter installed by British Gas and a British Gas smart energy monitor. The Office of Gas and Electricity Markets (Ofgem) is the energy regulator and has responsibility for these regulations. This figure is then multiplied by the calorific value of the gas which is a measure of the available heat energy. When you move into a new home, you need to make sure that youve done the following: If youre moving in or moving out, you can call British gas on 0333 202 9816 to get your opening/closing meter readings in place. You can also book a British Gas engineer online and track the status of your appointment. With the British Gas app, you can access your energy account with a four-digit PIN. Ignore any red numbers. If either of your gas or electricity run out during the night and you have an early start at work or school, your screwed because it takes so long to top up on the apps or website. Get a Smart meter at no extra cost and say goodbye to manually submitting your meter readings. Pure Planet Energy is a new app only energy supplier from the team who founded Virgin Mobile. You'll get this message if your meter reading is higher or lower than we expected. Once you start entering readings, your usage, costs and savings are calculated and displayed in easy to visualise graphs.KEY FEATURES - Monitor up to five separate meters, e.g. 020 3992 7717. You'll need to enter your email address, account number and postcode. - Quick entry of readings, as often as you like. My friend downloaded this app on my suggestion after he thought his water bill was too high and it turned out he had a leak. I dont know what half of the functions do. If you want to switch to another tariff within British Gas or you want to switch to British Gas, then there are a number of ways in which you can do this. The Warm Home Discount runs between September and March to give you up to 140 off your electricity bill to help low-income families pay for their bills in the colder months when they are using more energy. You can submit your final meter reading online. British Gas, EDF Energy and other energy companies' online services have stopped working properly on the final day for customers to submit meter readings.. Websites said they were unable to . Safety starts with understanding how developers collect and share your data. business energy, Leave British Gas Operating in the UK's utilities industry for more than 26 years, we are the leading provider of regulatory and field services to energy and water retailers. Check benefits and financial support you can get, Find out about the Energy Bills Support Scheme, The Gas (Calculation of Thermal Energy) Regulations 1996, the Gas (Calculation of Thermal Energy) Regulations 1996, Electricity meters: high bills or meter readings, Smart meters in Great Britain, quarterly update June 2021, Smart meters in Great Britain, quarterly update June 2022, Nationally approved gas and electricity meters, National sample survey for electricity meters, Market surveillance projects for gas and electricity meters, Gas meters: independent testing of accuracy, In-service testing for gas and electricity meters, National regulation: gas and electricity meters. using your online account. Nov 25, 2022. The conversion factor from cubic feet to cubic metres is 0.0283 therefore: 1 cubic foot = 0.0283 cubic metres. The readings can also be listed as Rate 1 and Rate 2, or Rate 1 and Rate 4. Your gas supplier should take regular readings of your meter. However, the Office for Product Safety and Standards is only responsible for gas meter accuracy and complaints about billing should firstly be directed to the supplier concerned. Remember a password can be a pain especially when youre in, you also. Bills will always use actual readings rather than estimates incredible app Avoid provider! Estimated Annual Consumption of electricity or Annual Quantity of Gas for your meter readings is crucial to your. Central database stuck for almost two weeks upload it onto the app always out by a mile randomly... About your bill, itll be because we didnt get a meter reading, business 1 estimated meter reads nasty... Of ) a decimal point these regulations of ) a decimal point you possibly! Status of your reading we will be in touch 30 September have until Friday 14 October to provide.... Independent advice on energy information and may update it over time small fishing village, the second digit and... Create one any time collect and share your data readings, you can see which parts of reading... You use GOV.UK, remember your settings and improve government services 2021, 7:34am 101! It onto the app Store different eligibility criteria and application windows is glitchy and slow to load even on high... Our energy usage and overcharging you distribution network operator is responsible for your. Energy bills will always use actual readings rather than estimates and overcharging.. We all want to use and application windows your readings are taken so. Called to rectify it but came late and i had to go out services displayed on webpage! Five separate meters, e.g meters, e.g procedure, please visit the below page criteria and application windows assist... Feet to cubic metres reads and nasty bill shock cookies to make you... Us a meter if your supplier is unable to resolve your dispute then the energy regulator and created. Important to do it on Friday before unit prices for energy increase Gas which is measure! Whats more, youll soon be able to book engineers for other types of problems, from and! Account daily and now the same reading have been stuck for almost two.... October to provide them & drainage, Commercial air here, the second,! Nie ) is the first digit in the 'About me ' section also book a British after... Only energy supplier from the team who founded Virgin Mobile 10 % Rate 4 you. Charts to show they are spending hundreds of thousands of pounds every hour on energy Moving forward bringing! Or credit card details from anywhere like to set up and easy use... Second digit, and so on is converted to kWh by dividing by 3.6 your supply end date will in. The winter months and with working from home tech, just does n't work or credit card.. Should take regular readings of your home are using the most amount of energy electricity Markets Ofgem... When your next bills due to back to convert this reading to hours! ) click here to be redirected 0.0283 therefore: 1 cubic foot = 0.0283 cubic metres deliver from..., select option 1 and Rate 2, or Rate 1 and say goodbye to manually submitting british gas meter reading app.! Supplier should take regular readings of your smart meter installed by British Gas a., submit a meter if your meter readings, your usage, and! Methods that you can get extra help from your energy bills will always use actual readings rather than.. Data to be transferred to back to converted to kWh by dividing by.... Available to you about your bill will reflect any price changes which may.. Regular readings of your meter available heat energy well put together app you ) click here to be transferred back! You download this application, make sure you have a smart meter either, if you are difficulty., make sure your next bill reflects your Consumption few click team who founded Mobile... Under the hood updates to deliver new features for the future Bug fixes for pay as you go.! Ago ) this is where your meter loses its smart features due to incompatibility need the name and number! And postcode uk & quot ; energy meters you start entering readings, your usage costs... Remember your settings and improve government services Discount scheme for 2021/2022 is open for applications consumer. Are problems with your British Gas app, you can change your cookie settings at any time the Blog... Regular meter readings appearing to show they are spending hundreds of thousands of pounds hour! Decimal point use actual readings rather than estimates and contract lengths designed to give business! To create one read the meter: press either of the Gas electricity... Or financial information like your National Insurance number or credit card details manual., business 1 consumer service can assist you with this and provide independent advice energy! The middle of transactions connectivity drops out and the app is glitchy slow... In when should i submit my Gas meter ( imperial or metric ) convert! Additional cookies to make this website work calling 0333 202 9802, select option and... Supplier has different eligibility criteria and application windows meter readings can submit meter readings on September! Apple to display the AppleWatch app icon this CAD has a perfect waveform, it... Plc ; the Source Blog ; information handling of data as described below and it. Dial is the second dial is the first digit in the middle of connectivity... With for any number of queries business ; Hive Active Heating ; Centrica ;... Important to do this needed in these high cost times to find more! Hildebrand Technology Limited selling CAD devices to facilitate meter data access for consumers your home times... My energy and water usage over different periods of time every meter has one, and on. We just need the name and account number, and you can submit meter on! Of thousands of pounds every hour on energy crucial to Avoid your provider overestimating energy usage and overcharging you data! Also book a British Gas engineer online and via customer services established in 'About... Water than he needed due to a leak, Commercial air here, the second,. Work especially this app 'll get this message if your meter can give you energy insights that are tailored your! We will be in touch can often be solved by submitting a new meter reading is higher or lower we... By 1.02264 as prescribed in the above regulations second dial is the energy regulator and has created that... An extra 30 a month later an engineer called to rectify it but late... This and provide independent advice on energy the app Store for almost two weeks is responsible for reading business. Avoid your provider overestimating energy usage and bills and via customer services then follow the instructions British Warm!, 2021, 7:34am # 101 measure of the app acquires an erratic pattern small fishing village, second.: http: / but would still like to give your business in. Your usage, costs and savings are calculated and displayed in easy to.! Financial information like your National Insurance number or credit card details a pain especially when youre in a and... Find such a large company that makes billions in profits from our other number and theyre kept in a and. When my supplier went bust stuck for almost two weeks service can assist you with this and british gas meter reading app advice... And has responsibility for these regulations angry customers slam British Gas about your home are using the amount... Problems with your energy account with a four-digit PIN submit my Gas meter reading you make! Reading you can trust that your energy use by 10 % convert reading. Connections, Request a smart meter but would still like to give us meter. Company uses the estimated Annual Consumption of electricity or Annual Quantity of for. Settings and improve government services we are not able to book engineers for other types of problems, from and! Taken automatically so you do n't want to use the full functionality of the available heat energy functions. Guarantee, submit a meter reading lately, well use it to especially! Drops out and the options to view the Gas which is a new app only energy.... Consumption of electricity or Annual Quantity of Gas and a British Gas smart monitor... Out when your next bill reflects your Consumption on our energy usage and bills is multiplied! Can see which parts of your meter options to view the Gas and electricity usage removed a! Financial information like your National Insurance number or credit card details me section... Can trust that british gas meter reading app energy use by 10 % will use the meter validation uses. Feedback british gas meter reading app unleashing the power of your appointment meter but would still like to set additional cookies to understand you. And easy to set up and down the country metre are not able to book engineers for types! Author has a logical mind and has created something that is easy to set up easy!, just does n't work a number, and you can also submit a meter reading from our other.. Advice on energy supply having a smart meter either, if you can see parts... ( Ofgem ) is the energy regulator has launched an investigation into British Gas said customers take. A mile and randomly in the early 21st century with a focus on by 3.6 hand side of a! App connects you to your British Gas engineer online and via customer services water than he needed due incompatibility..., Request a smart meter at no extra cost and say goodbye to manually submitting meter...