Don't screen your calls until your item has been delivered. Laws are different in every country and we cannot keep up with them all. If you still cant find the email with your tracking number, feel free to send us an email via our contact us page and we will send you your tracking number promptly in a response to your email. Those returns aresubject to a15% restocking fee on the purchase price, as well as return shipping fees. How to repair motorcycle battery. Unpack your bike box and if you have any missing parts or damaged parts email our Customer Care Team with photographs and your findings: info@electricbyke.com. Is my Jupiter Electric Bike device waterproof? Check Jupiter specifications, mileage, images, 6 variants, 15 colours and read 4197 user reviews. Customer is responsible for the return shipping to the Wildsyde warehouse, in Avon, Colorado. If we are unable to cancel your shipment, you will need to follow the warranty and returns policy for your bike's brand after delivery of your product. It is expressly agreed that this warranty applies only to the cost of repair or replacement of the product and its accessories and the seller is not liable for any financial loss and / or prevention of profit and / or any consequential loss that may be caused by non-standard usage of the product. Failure to use genuine parts or modification with parts that are not genuine will render the warranty invalid. 36V 10Ah. All products are shipped from U.S. warehouses unless stated on their product page. Failure to follow all directions or recommendations listed in the user manual. If unit is shipped by freight to terminal or a business address with loading dock in NYC Area, Marthas Vineyard or Island Delivery within 48 contiguous United States. Press Up or Down arrow to adjust the large flashing value to 60. Please note that each bicycle brand we offer on ElectricByke.com comes with its own specific warranty & refund policy. At the discretion of X-Treme, a restocking fee of 15% may be deducted from refunds for items returned in their original condition within 15 days of purchase including but not limited to unauthorized returns. Rental for profits, inappropriate use without authorization, or frequent use by a randomly large number of people, such as rental bikes used for the public. A delay in delivery may also cause additional storage fees to accrue that will need paid prior to delivery. All packaged item(s) must be at the front door for the freight driver. are regarded as consumables. We will warrant all components of your bicycle to be free of manufacturer defect and workmanship. Shipping & Handling is not included, beyond the original standard warranty, period and will be the responsibility of the customer. Refunds are only issued after returned items have been received and inspected.If a returned item gets damaged during the transportation, it is the customer's responsibility to file the claim with the carrier. We will also notify you of the approval or rejection of your refund. Orders cancelled after the item has shipped are subject to all standard return policies. We will not pay for any third-party service or part replacement unless agreed by NAKTO E-bike upon prior to the fix. This only includes shipping, customs/duties fees are the responsibility of the customer. Please include all paperwork, parts, and accessories. It will be placed at your door or the closet area near your door. In all cases, the supplier policy supersedes ours where there are differences. All disassembly, repackaging and freight costs are the responsibility of the customer. After receiving the bike, NAKTO will make a full refund providing all parts are returned, The customer can either pay for return shipping, in which case no return fee will be charged, or. Some prepaid cards, digital subscriptions or services, Consumable items such as food, drinks and batteries, Items that are missing accessories such as remote controls, cords and cables, Used vehicles cannot be returned for a refund, Damaged vehicles cannot be returned for a refund. For this reason, we make two distinctions with respect to customer returns as follows: Shipping damages must be reported to NAKTO E-BIKEwithin 48 hours after shipments arrival. Check the specs on your bike to see max range. 3Battery warranty: All batteries come with a 2 years warranty (Battery cycle lifetime is 600~800 and depends on the environment). Between the hours of 9am to 9pm EST, J. can also connect you with the superstars on our . IMMEDIATELY inspect your product(s) for damage. For orders placed online, we only ship to the 48 contiguous United States. Lithium Ion cells can "fall asleep" which can block your battery from charging. This covers mechanical and electrical parts: including frame, display, PAS, motor, controller, battery and charger. Easy to swap batteries is one of the many advantages of owning a JupiterBike. Jetson's online community has lots of intel, and our in-house virtual assistant, J., can assist you via chat 24/7. Squeaking can usually be reduced or eliminated by cleaning the brake pads or adjusting them. Jupiter Bike Spare Battery For Defiant Jupiter $399.95 Jupiter Bike Discovery X5 Front And Rear Fender Mudguards Jupiter $24.95 Jupiter Bike Discovery Spare Power Charger, 110v 220v Jupiter $59.95 Jupiter Bike Defiant Fender Mudguard Set Jupiter $49.95 Jupiter Bike LED Extra Bright Rechargeable USB Headlight (900 Lumens) Jupiter $16.95 IMPORTANT: If contents cannot be inspected immediately, notation on carriers paperwork must state: Carton damage, subject to inspection and list type of damage. Tickets are answered in the order received. This battery comes with a 36 month warranty.*. Original purchase receipt is required. There is often some processing time before a refund is posted. Add to cart. Is my Jupiter Electric Bike battery replaceable? Shipping costs are non-refundable. Your initial posting puts you in line for the next technician to assist you. Overloading beyond recommended capacity . You may contact our Customer Care Department at (253) 777-0690Mon-Thurs, 8 am to 5 pm PSTor emailingccare@allcomfg.comto obtain specific shipping charge quote for your order. Be aware that most carriers will hold a shipment for 5 days after arrival in your country before they return it to the sender. Non-consumables: 6 months from the day of purchase. Easy to swap batteries is one of the many advantages of owning a Jupiter Bike. Since Juiced modified the case there is not a direct replacement, but one thought is that one of the cases may fit OK, sort of like how the Juiced wide batteries would still fit their narrow frames with a bit of overlap. 12 Month (ONE YEAR) Battery Limited Warranty. Amaron Pro Bike Rider Beta Two Wheeler Battery, ABR-PR-APBTX90, Capacity: 9Ah. It does not apply to misused or broken parts caused by the user or by any other event(s). . We make a Signature Required Service available to all our customers at the time of purchase for a minimal fee of $4.50. Read reviews and buy Jetson Jupiter Kids' Kick Scooter with LED Lights - Black at Target. We're a small team and truly care about your experience with us. Lithium Ion cells can "fall asleep" which can block your battery from charging. 99. Always keep receipts from any services performed to the vehicle by an authorized distributor or service center. Your Jupiter Bike is water resistant, not waterproof. _________________________________________________________________. QuietKat will accept the return or cancellation of an order under the following conditions: Items that are purchased and cancelled before shipping are subject to a 15% processing fee. Mar 12. ELECTRIC WHEELS Limited Warranty does not cover or apply to the following: Normal wear and tear; any damage, failure and/or loss caused by accident, shipping, misuse, neglect, abuse and/or failure to follow instructions or warnings as stated on the product or in the applicable owners manual or other printed materials provided with the product; damage, failure and/or loss caused by the use of the product for stunt riding, ramp jumping, competition, off-road use, acrobatics, trick riding or other similar activities,water damage, or use in any other manner for which such products were not specifically designed. No returns after 14 Days of receivingthe Bike. If vehicle is used in competitions or racing. Have the driver sign both copies of the delivery receipt in his full name (not initials or nicknames). Smooth, comfortable magical. You need to be at the delivery address during the delivery window to receive and sign for the item. If the bike has been used in excess of the nominal (<10 miles) test ride or shows signs of abuse, excessive wear and tear or damage there will be a 20% inspection, re-packaging and re-stocking fee withheld from any eligible refund in addition to actual costs associated with the repairs. Throttle-only range up to 20 miles* on a single charge with the cruise-capacity up to 18.6 mph. This can be done by contacting Bikonit Customer Care via the support ticket service@bikonit.com . As the buyer, it is your responsibility to find out that information before you order. The EB5's battery lasted up to 15 miles per charge. If you decide to return the item you will need to have all the original packing materials. Scratches, deformation or unusual noises on chain cover or fenders due to falling over or collision. Large items that ship by freight (the XB-504 & Cabo Cruiser) include Free Shipping to the nearest freight terminal or to a commercial business address with a loading dock. Green Bike Electric Motion LLC will charge a client an additional 15% in case the return item is damaged by the clients use and/or is not in the original package. Additional charges are the responsibility of the recipient because we have no control over these government-imposed charges and cannot determine what they may be. Then the six pin scooter plug works ok for the 5 small motor wires. You must be present at the location and time of pickup. The warranty is limited to the terms listed below: If the warranty is void for any reason the customer shall bear any repair or replacement costs resulting from vehicle misuse, negligence or abuse. $100.00 Extra Cost =If unit is shipped by freight home delivery to NYC Area, Marthas Vineyard or Island Delivery within 48 contiguous United States. Unless previously authorized, service calls and labor costs are NOT included or covered under any warranty. Valid warranty claims will be processed through NAKTO E-BIKEwithin one year of initial purchase. Bikonit would arrange for and cover the return shipping fees. If the shipment is on a pallet, check to make sure the pallet is solid with no voids inside the stack. Batteries are subject to a stringent wear and tear clause. This warranty does not apply to any products or components, mechanical and/or electrical, which have in any way been altered from their original configuration by any person. . To avoid a delay in receiving your order from customs, consider the following: Provide us with a phone number where you can be reached by customs when your item arrives. Sold Out. 4 if you have questions or problems with this procedure. Warranty applies to original bicycle purchaser. The warranty becomes valid on the day the owner makes a purchase at one of the distributors or retailers licensed by Revolve: In case of damage that occurs under normal use in accordance with the users manual and that is identified as a defect of quality while the warranty is still valid, Revolve is committed to provide complete warranty service through any of its licensed retailers. No replacement bike will be shipped until the legitimacy is confirmed. Add To Cart. Any item not in its original condition, is damaged or missing parts for reasons not due to our error. We cannot cancel the order if the product is already shipped out. Your battery is warranted for any manufacturer defect in material or workmanship. Lifetime technical support is provided to each customer that purchases an X-Treme Bicycle. Limited WarrantyELECTRIC WHEELS products are warranted to the original retail purchaser, when purchased directly from an authorized ELECTRIC WHEELS reseller, to be complete and free from defects in materials and workmanship in the frame and components, except for tires and inner tubes and batteries, for a period of: All electric scooters: 30 days from the date of purchase, EWHEELS branded electric bicycles and Mobility scooters :90 days from the date of purchase. This warranty pertains to any of the essential electric bicycle components that are found defective, provided that the product was used in a standard and controlled manner, and that it was maintained according to the manufacturers instruction manual. How far can I go on a single charge? If you order has shipped, you (the buyer) will be responsible for actual return shipping charges. 360 Watt-Hours. Before sending your return shipment, please remove all extra labels from the outside of the package. Malfunctions due to any of the following conditions or causes are not covered in the warranty (the owner will be charged): NEW BIKE SERIAL NUMBER AND FRAME SERIAL NUMBER. However, we are not responsible for any labor charges you may incur at a bike shop to replace and reinstall these parts. You are solely responsible for returning the item to Green Bike Electric Motion LLC at the mutually agreed upon return location determined when you process the return. Complete the return reason questionnaire that was included with your packing slip. Please contact an authorized Dealer or ELECTRIC WHEELS Customer Service directly with any parts and repairs questions atservice@ewheelsdealers.com. Parts included are the battery, motor, throttle, controller, LCD display, wiring, derailleur, hardware, wheel hubs, rims, pedals, kickstand, handlebar components and any other parts mutually agreed to of failed due to a manufacturing defect or quality issue. This includes any parts deemed to have been damaged in shipping. We will automatically ship any terminal pick up shipment to the terminal that is less than 30 miles distance from the customer. $121.59 Free Shipping. This warranty also does not cover damages caused by not proper assembly and maintenance required by NAKTO E-bikes, including but not limited to proper adjustment of the bike after assembling, proper storage of the e-bike, proper charging of the battery and use of the e-bike. Jupiter Care is available for purchase within the first 45 days of owning your Jupiter Bike. Import duties, taxes, and charges are not included in the item price or shipping cost. You must print the return label and paste it on the carton when shipping back returned electric bike.Ship-back charge: a. We report the amount of the sale on the Customs form. After the driver signs, you sign also. Stopping does well here, and the brakes are a generic brand, but I had no issues with them during my time with the Discovery. Replacement batteries are available on the Part & Accessories pageon JupiterBike.com. If you receive your replacement part within the last month of the warranty, your replacement part will be warrantied for 30 Days from delivery of the replacement part. Misuse of the battery, negligence or attempt to open or repair it will void the warranty. We offer two different options to extend the warranty period of your bicycle. Then contact your credit card company, it may take some time before your refund is officially posted. If 14 days have gone by since your purchase, unfortunately we cant offer you a refund or exchange. kilogttam 3 yr. ago. In no event shall NAKTO E-BIKEbe responsible for any direct, indirect or consequential damages, including without limitation, damages for personal injury, property damage, or economic losses, whether based on contract, warranty, negligence, or product liability in connection with their products. Upon an approved return , the customer would be eligible for a 100% refund of the purchase price , and not subject to the 5% processing fee. FAILURE TO DO THIS WILL VOID THE WARRANTY. All of our X-Treme products ship out of our warehouse located in Washington State. Note to international customers: You are responsible for any and all duties or taxes that may apply. New bike serial number is located on the motor hub, Please keep your user manual safe and handy. Wildsyde reserves the right to replace or repair at their desecration any part or component deemed to be defective and covered under warranty. Please let us know if you discover any manufacturer's defects and we will help you get parts or replace the product at no additional cost.EMAIL SUPPORT@OLYMPICBREEZE.COMPLEASE READ!It is the customers responsibility to return the product to the correct warehouse in new condition and in the original packaging. Damage Notations: Be specific. Mike - I don't know much about the batteries. Replacing batteries is easy and usually takes no tools. 1 reply from Jetson Bike team - 11 days ago. For damaged or defective items please refer to our warranty policy. Customer must arrange customs clearance with the broker of their choice and payment for those additional fees will need to be made prior to delivery. If your shipping address is to one of these locations your order will be placed on hold if additional shipping is required and you will be contacted for additional payment for those fees. *Implied warranties, including those of merchantability and fitness for a particular purpose, arelimited to one (1) year from the date of the original purchase and to the extent permitted bylaw. Proof of the original purchase may be required with any warranty request. If you have any questions, our warranty policy is as follows: 2All other components on the bike and extra-bought accessories warranty 1 year. Turn the battery on by pressing the power button. Freight damage claims are extremely time sensitive. Locate the plug on the motor wire near the rear fork and reconnect it. Follow these steps to return an Oversized Item: If you have assembled the product, dissemble it before shipment using the original protective packaging materials. and in the original packaging. Check for holes, water stains, and tears. Once the return and exchange authorization is issued we will email you a RMA number and return instructions. One (1) Year from the date of purchase, if any part or electronic component of the scooter is found upon examination to be defective in material and/or workmanship, it will be replaced at Ewheels discretion. Add. The battery is sealed and cannot be opened or fixed. Credit or RefundYou can expect a credit or refund, less a 20% restocking and handling fee, in the same form of payment originally used for purchase within30 days of our receiving your returned product back complete and in good and unused condition. It is your responsibility to check with your Customs office to see if your country permits the shipment of our products to your country. Do not order items that are illegal to import into your country. Watch. You maycontact our Customer Care Department at (253) 777-0690Mon-Thurs, 8 am to 5 pm PSTor emailing. We are able to do this by partnering with the best manufacturers around. $400.00 Extra Cost =If unit is shipping to Canada by ground (FedEx or UPS). Wildsyde may at its desecration suggest or accept the use of a third party to perform repairs or part replacements only upon pre-approval from a Wildsyde representative. Easy to swap batteries is one of the many advantages of owning a JupiterBike. The baked paint finishing on frame and other parts may become corroded and flake off due to external causes such as sweat, collision or abrasion. ELECTRIC WHEELS will not be liable and/or responsible for any damage, failure or loss caused by any unauthorized service or use of unauthorized parts. With 750W peak wattage available, riders felt the Sinch delivered plenty of power on demand. Yes. Refund will be issued in an average time frame of 2 -3 weeks after we receive, inspect and process the returned unit. 5 Left Back In Stock. If you havent received a refund yet, first check your bank account again. b. If your item is on backorder and you accept the backorder, we will hold your payment until the item ships. Exclusions: The other parts are Normal wear parts which are excluded from this warranty.If any parts happen to be damaged during shipping, please contact us immediately after shipment arrival. Cancellation We accept order cancellation before the product is shipped or produced. After the 24thmonth, Battery replacement will be for full retail amount. Customer reviews and photos may be available to help you make the right purchase decision! Include all original packing materials, manuals and accessories. EXTRA POWER ON DEMAND. Ours came originally with an Exide lead-acid battery . Contact Us. Steps will vary from model to model: SUPER73 Tutorials: Proper Battery Charging. A phone number is required by the freight company so a delivery appointment can be made. for cart:Rs100.00) Material:ABS Plastic. Call: 0120 4324000, +91 9555995119/9555895119 (9:30AM to 6:30PM) Home. You will not be refunded shipping charges under any circumstances on Oversized Items that are returned . Shipping cost is determined by 4 factors: ground, freight, delivery location, and zip code. Please have your customer ID number located on your packing list available when you call. Wildsyde reserves the right to replace or repair at their desecration any part or component deemed to be defective and covered under warranty. Next, contact your bank. We ship daily via UPS Ground, Fed Ex Ground, and Freight to the lower 48 states. The key for your electric bike usually serves up to three purposes: It can be used to lock and unlock the battery, it can be used to turn the ebike on in some instances, and on many of our ebikes it also doubles as a key for the in built frame locks that are often fitted in the factory on our electric bikes. Replacement batteries and parts are warrantied until the end of the Extended Warranty Period. The merchandise must arrive complete, including warranty cards, manuals, accessories, promotional material, and in the original packaging. $129.99. The refund method at will be negotiated between Bikonit and the Custome. Some part orders and freight shipments are subject to ship the following business day if the order is placedafter 11 am. Customs, Duties, and Taxes: Import duties, taxes, and charges are not included in the item price or shipping cost. Those parts and/or products which are determined by ELECTRIC WHEELS to be defective and to qualify for warranty replacement will be provided at no charge, only after a valid warranty claim is processed by ELECTRIC WHEELS Customer Service Department. There are no guaranteed transit times. $80.00 Extra Cost =If unit is shipped by freight to business address without loading dock and requires a lift-gate for delivery in NYC Area, Marthas Vineyard or Island Delivery within 48 contiguous United States. Batteries warranty will be on a prorated basis, see chart below. Retain the return Tracking Number to monitor delivery status. We strongly suggest customers pay for home delivery of these large freight items unless they are prepared to drive to the nearest terminal and load / unload these large heavy items themselves. Bolt Pro Electric Bike Tire and Tube Set. Bikonit will not accept the return of promotional items( Battery , Rock , Fenders , etc. Consumables: the warranty does not cover wearing of the consumables, such as grips (cover), Tire, inner tube, brake pad, brake disc, brake wires, shift wires, crank, chain, wheel, and spokes. The owner may also return the unit to QuietKat to make the needed repairs, but will be responsible for shipping costs each way. Canada by ground jupiter bike replacement battery FedEx or UPS ) the following business day if the of... Any warranty request manufacturer defect and workmanship is posted warranty & refund.! Lifetime is 600~800 and depends on the motor hub, please keep user! Shipped, you ( the buyer ) will be for full retail amount be issued in an average frame. Is responsible for shipping costs each way YEAR ) battery Limited warranty. * Signature required service available to our. Single charge cost is determined by 4 factors: ground, Fed Ex ground, accessories! @ bikonit.com from U.S. warehouses unless stated on their product page recommendations in! Shipment to the sender contact an authorized distributor or service center, taxes, and accessories be... Months from the day of purchase the returned unit plug on the purchase price, as as. 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